Customer Value Stream/Supply Chain Partner
Customer Value Stream/Supply Chain Partner
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Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.
Reporting to the Supply Chain Lead Roche Products Australia is looking for a Customer Value Stream Partner. A Customer Value Stream Partner (CSVP) builds mutually beneficial relationships with Internal and External Partners and customers to enable Roche to deliver life changing healthcare for every Australian. Possessing a deep understanding of the Healthcare Ecosystem and Roches End to End Value Streams to Patients the CSVP collaborates and innovates to identify plan implement and deliver sustainable supply chain solutions for optimal patient care.
A Customer Value Stream Partner is passionate about shaping the future healthcare landscape building strategic partnerships with Tender Boards and Directors of pharmacy to drive value value stream to patient design and gotomarket strategies and driving patient and customer experiences through effective account management.
Key responsibilities include:
- Understand market dynamics by partnering closely with Wholesaler accounts to understand drivers of inmarket demand and inventory holdings
- Ensuring product availability though effective operational collaboration product life cycle management and forecasting across Channel Partners
- Driving patient and customer experiences and maximising business outcomes by applying strong business acumen gathering insights and bringing the outside in being the Voice of the Patient and Customers.
- Through effective Customer Account Commercial Contracts and Tender Management optimise the availability of Roche products to patients throughout their product lifecycles
- Partnering closely with the APAC Established Products Squad to support the delivery of established products to patients and the government on the endtoend management of Pandemic supply.
- Working closely with Customer Logistics Partners to escalate and resolve any pain points in the supply of Roche products to customers / patients
- Stays abreast of internal and external developments trends and other dynamics that potentially influence Roches pipeline partnering opportunities and other business interests.
- Applying their knowledge of Value Stream to Patient design CVSPs will work with DOPs Roche PPOCS and other partners to identify and solve for specific healthcare ecosystem challenges (e.g. Infusion capacity)
- Gathers market information on reimbursements government and policy biosimilar impacts.
- A digital enabler exploring opportunities with internal and external tech companies to introduce new ways of working which enable business objectives to be achieved and which fit with future of healthcare
- Responsible for preparing and presenting strategies new channels and business models that can lead to new business across the Roche portfolio
Who You Are:
- Bachelors or masters degree preferably in business life sciences or Supply Chain Management preferable plus a minimum experience of 5 years in a similar environment.
- Thorough knowledge of OH&S GxP Medicines Australia Code of Conduct and other relevant standards and guidelines
- Sound professional experience in the pharmaceutical/ biotechnology industry at a local regional or global level including a deep understand of the external environment (healthcare ecosystem regulations Healthcare Service Providers Value Streams to Patients)
- Deep understanding of E2E supply chain processes and operational requirements an E2E mindset and ability to represent Roche Supply Chain Network
- Experience in negotiation and contract development and management
- Outcomebased solution oriented enterprise thinking mindset A degree in Marketing Business or a related field (or equivalent experience).
- Ability to translate complex challenges into clear actionable strategies and marketing initiatives.
- Forwardthinking mindset able to navigate change and drive continuous improvement.
- Communicates in a concise clear manner to support expeditious decisionmaking and builds strong collaborative relationships with key stakeholders fostering an exchange of ideas and support among colleagues.
This role is only open to candidates that have full eligibility to live and work in Australia.
We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated inhouse Talent Acquisition team.
What do we offer
Roche offers rewarding growth opportunities and a collaborative culture where people are united in purpose and will stretch you to be brave speak up and think differently. Feel empowered to deliver meaningful outcomes supported by accessible and inspiring leaders.
Roche encourages a highperformance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their wellbeing and our patients.Our work gives people more time to be with the ones they love. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for Infectious Disease Cardiovascular Metabolic Oncology Neurology Immunology and Ophthalmology.
We care about you as a whole person. Thats why we place your individual health and professional growth at the very heart of what we do. Your wellbeing is one of our top priority because when youre thriving we all succeed. We offer access to mental health awareness and wellness initiatives that cater to your unique needs because we understand that wellbeing is personal.
We are committed to providing an inclusive safe secure and healthy workplace and to minimise any such impactsto our employees customers and the community. We welcome applications from all people and encourageyou to advise of any individual circumstances or workplace adjustment that may require consideration.
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver lifechanging healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Employment Type
Full-Time
