Customer Services Team Leader
Customer Services Team Leader
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Customer Services Team Leader
Location: Cowes Isle of Wight
Salary: 4049K plus benefits to include: pension with company contribution death in service cover bonus healthcare 25 days holiday plus bank holidays with increments based on length of service excellent career opportunities
A leading software solutions company seeks a Customer Services Team Leader to drive worldclass support for its global clients.
In this role youll lead a dedicated team manage customer service activities and continuously improve service quality and internal workflows. Youll also work closely with stakeholders across the business and guide on escalated customer issues.
Key Responsibilities:
- Lead and develop the Customer Services Team
- Coordinate support activities and prioritise tasks
- Monitor KPIs and service levels
- Drive process improvements
- Support international customers and projects
Requirements:
- Degree in engineering software or related field
- Customer service experience in a software environment
- Strong leadership and communication skills
- Proficiency in Microsoft Office
- Excellent organisational and problemsolving abilities
Bonus if you have: Project management experience or knowledge of automation/software development.
Apply now and take the next step in your leadership career!
Employment Type
Full-Time
