Junior Team leader - Telemarketing
Junior Team leader - Telemarketing
Posted on :
23-07-2025
Employer Active
1 Vacancy
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Job Description
Position Overview: The Team Leader will oversee the tele-calling or tele-sales /operations team ensuring that sales targets are met and operational efficiency is maintained. The ideal candidate will have strong leadership skills a proven track record in tele-sales and the ability to motivate and develop team members.
Key Responsibilities:
1)Lead mentor and develop a team of tele-sales representatives to achieve sales goals.
2)Monitor daily operations ensuring optimal performance and adherence to quality standards.
3)Analyze team performance metrics and provide feedback for continuous improvement.
4)Conduct regular training sessions to enhance product knowledge and sales techniques.
5)Collaborate with management to develop and implement strategies to improve sales processes.
6)Handle escalated customer inquiries and resolve issues promptly.
7)Prepare reports on team performance sales figures and operational efficiencies.
8)Foster a positive team environment that encourages collaboration and accountability
Requirements
Qualifications:
Bachelor s degree in Business Marketing or any related field.
4-6 years of experience in tele-calling or operations.
We prefer female candidates to promote diversity within our team.
Proven track record of meeting or exceeding sales targets.
Strong communication and interpersonal skills.
Ability to analyze data and make informed decisions.
Proficiency in CRM software and MS Office Suite.
Excellent problem-solving skills and the ability to work under pressure.
Benefits
Performance-based incentives and bonuses
Supportive team culture and leadership
Opportunities for career growth and internal promotions
Responsibilities: Lead Generation II Cold Calling Data Sourcing Call Existing and Potential Customers to Inform, Convince and bring deals for B2B sector. Develop and Sustain Solid Relationships With Customers to Encourage Repeat Business Good Working Knowledge In System And MS Office Documentation
Employment Type
Full Time
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