Responsibilities
Leadership and Operational Oversight Lead supervise and support ACAC staff in delivering highquality academic and career advising aligned with the universitys goals for student success and retention. Develop and manage annual budgets for the Center ensuring compliance with university policies and efficient use of resources. Work with the Associate Provost for Student Success to establish strategic plans assess outcomes and develop datadriven improvements for advising services. Advising Strategy and Implementation Oversee and uphold an integrated academic and career advising model ensuring alignment with best practices and UNEs advising philosophy. Collaborate with campus partners including academic departments IT Admissions Registrar Financial Services and Residence Life to deliver cohesive advising services and foster student success. Support and enhance ACACs use of CRM Advise and other platforms in coordination with the Senior Director of Operations facilitating efficient tracking and support of student progress. Relationship Building and Outreach Serve as a key liaison between ACAC faculty and staff fostering collaborative relationships that advance advising work and student retention efforts. Communicate the mission and goals of ACAC effectively to internal and external constituencies enhancing the Centers visibility and partnerships across the university community. Represent ACAC in orientation planning student events and campuswide initiatives that support student engagement and academic achievement. Student Support and Intervention Ensure advisors provide timely and accurate information to students regarding academic programs career pathways and preparation for professional programs. Track and assess student progress guiding advisors in providing individualized academic support referrals and resources that foster student success. Collaborate with the Director of Interventions and Student Success to develop execute and monitor strategic student interventions delivered through ACAC . Staff Development and Other Responsibilities Implement national best practices and datainformed insights to enhance the quality and effectiveness of advising services. Lead the development and implementation of training programs and resources for staff and faculty advisors; cultivate a highperforming team and foster professional growth. Coordinate ACAC staff travel professional development and training opportunities that align with divisional goals. Serve on university committees as needed.
Qualifications
Masters degree (in a relevant field) required plus 57 years of progressive responsibility in academic and/or career advising with experience in people and change management within a higher education setting. Proven record of success leading advising or other teams and building crossfunctional partnerships within a university or like environment. Integrated Advising Expertise: Strong background in both academic and career advising with an understanding of best practices for integrated student support. DataInformed DecisionMaking: Ability to interpret and apply data insights to guide advising strategy and assess program outcomes effectively. Technology and CRM Familiarity: Experience as an enduser or administrator of CRM systems (preferably Navigate or CRM Advise) with knowledge of how technology enhances student advising. Interpersonal and Team Leadership: Skilled in rallying and supporting diverse teams fostering collaboration and building a positive work environment that drives toward office and institutional goals. Communication and Collaboration: Excellent interpersonal communication and relationshipbuilding skills with the ability to work effectively with faculty academic departments and university administration to advance ACACs mission.
Required Experience:
Unclear Seniority