Technical Sales Specialist
Technical Sales Specialist
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1 Vacancy
Job Description
If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.
POSITION: Technical Sales Specialist
DEPARTMENT: Microfluidics Aftermarket Inside Sales
LOCATION: Boston MA
IDEX MPT. is committed to providing a barrierfree workplace. If accommodation is required during the selection or interview process it will be available upon request. This job posting is available in an accessible format upon request.
Microfluidics International Corporation () a business unit of IDEX Corp. () designs manufactures and distributes patented and proprietary high performance Microfluidizer materials processing and formulation equipment to the biotechnology pharmaceutical chemical cosmetics/personal care and food industries. Microfluidics applies its 30 years of highpressure processing experience to produce the most uniform and smallest liquid and suspended solid particles available and has provided manufacturing systems for nanoparticle products for more than 15 years.
As a Technical Inside Sales Specialist you will be part of a team of highly trained customer service specialist and field service technicians located throughout the world. You will focus on providing bestinclass customer support by answering technical questions providing sales quotations processing orders and service contracts. You will liaise with engineering manufacturing and logistics to deliver our highquality OEM Aftermarket products to our consumers. You will also work with the Global Aftermarket Manager with our Growth Development Plan and increasing our aftermarket revenue.
We are looking for a candidate that is highly motivated with a selfstarter attitude and a genuine curiosity for how things work and a passion for solving problems. This position will have opportunities for growth specifically in strategizing aftermarket revenue.
Essential Functions
Fielding inquiries and providing responsive service support to customers and channel partners.
Preparing quotations for replacement parts and/or service requirements.
Processing customer orders into ERP system with a high level of attention to detail and providing order confirmation to customers.
Coordinating with manufacturing operations & logistics teams to execute on customer orders.
Facilitating advanced or customized requests with engineering teams to overserve key customers.
Addressing warranty claims and coordinating Return Materials Authorizations (RMAs).
Strategizing a growth development plan to increase revenue year over year.
EDUCATION
A technical postsecondary or equivalent degree is preferred.
EXPERIENCE
24 years of related experience with a proven customer service track record in a technical sales environment.
Prior experience in a manufacturing environment is desired.
Experience using ERP and CRM is an asset.
COMPETENCIES
Strong technical aptitude and ability to interpret technical drawings manuals etc.
Exceptional customer service abilities; able to provide friendly helpful customer service.
Excellent verbal and written communication and able to work collaboratively.
Precise attention to detail and highly organized.
Resourceful and selfdirected.
Proficiency in Microsoft Office applications is required.
WORK ENVIRONMENT:
Regularly works in an office setting.
Frequently required to stand sit talk and hear.
Must be able to work in front of a computer for a large portion of the day.
Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
