VIP Service Ambassador
VIP Service Ambassador
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$ 50000 - 60000
1 Vacancy
Job Description
As a member of the VIP Hospitality team your foremost role will be to manage all aspects of a customer journey while on property simultaneously coordinating with account development team members on preand posttrip planning. The VIP Service Ambassador will constantly strive to delight our guests; exceeding their expectations through gracious enthusiastic and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.
The ideal candidate for this position will possess inherent customer service skills a passion for customer care and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems.
ESSENTIAL JOB FUNCTIONS:
- Greets guests in the casino and participates in social events and special promotions
- Uses sound judgment and makes decisions in accordance with established comp and expense guidelines
- Fully empowered with comp authority
- Handles difficult guests and situations in a calm professional and prudent manner
- Maintains close ties with customers to engender loyalty
- Anticipates responds to and consistently meets or exceeds the needs of guests including but not limited to transportation and accommodation arrangements
- Seamless coordination with Account Development team New Business Team and employees throughout property (e.g. Credit Gaming Hotel Food & Beverage Transportation) to create successful delivery of pretrip itinerary
- Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions
- Fully complies with all applicable rules regulations laws and policies and conducts themselves with highest levels of integrity and honesty
- Identifies ways to increase efficiencies and to improve products or services
- Clearly communicates programs/services to necessary people seeks their support and keeps them informed of changes that may impact the business
- Keeps track of existing products/services and/or progress on new initiatives
- Must be knowledgeable of all happenings on property and in market
- Finds new customers based on criteria established by property leadership
- Stays up to date with the latest developments in both the local market and industry
- Complies with and upholds company expectations including Code of Commitment policies procedures industry regulations department goals and business strategy
- Gives consistent polite timely and accurate information and service to all guests; taking the initiative to find the answer when unsure
QUALIFICATIONS:
- Must be at least 21 years of age.
- Three to five years experience casino/hotel customer service host or other account management experience (Luxury service experience preferred).
- Ability to think independently in making decisions to maximize customer service experience and program profitability
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Must be proficient with customer PointofService systems
- Excellent interpersonal communication problem solving and analytical skills required.
- Must have a systematic and process oriented mindset to ensure seamless endtoend customer experiences.
- Strong attention to detail with both trip logistics and customers
- Must have excellent customer service skills.
- Must present wellgroomed professional appearance.
- Must be able to listen and respond to visual and aural cues.
- Must be able to work a flexibleschedule including nights weekends and holidays.
COMPENSATION & BENEFITS:
- $50000 to $60000
- BiWeekly Pay Dates
- Paid Time Off 401(k) Medical Dental Vision Life & Disability Insurance
Employment Type
Full-Time
