Customer Service Specialist (ZR_24064_JOB)
Customer Service Specialist (ZR_24064_JOB)
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Job Description
This is a remote position.
Schedule:
- 9 AM to 6 PM Eastern Time with optional overtime hour (1 hour unpaid break)
Client Timezone: Eastern Time
Client Overview
Join a rapidly growing home restoration company that helps families rebuild their lives after property damage. This dynamic organization works directly with homeowners and insurance companies to restore properties following disasters storms and other damage events. The company is experiencing significant expansion with plans to scale operations across multiple states and build a comprehensive call center operation. They value long-term partnerships employee growth and creating meaningful impact in people s lives during challenging times.
Job Description
This is an exciting opportunity to be the compassionate voice that homeowners hear when they need help most. You ll serve as the primary point of contact for customers navigating the complex world of property restoration and insurance claims. This role offers the perfect blend of customer service excellence and meaningful work where you ll directly impact families recovering from property damage. As the company expands rapidly you ll have opportunities for professional growth and increased responsibilities in a supportive technology-forward environment.
Responsibilities
- Serve as the primary customer contact providing empathetic support to homeowners dealing with property damage
- Handle inbound and outbound customer communications via phone and email with a soft-spoken professional approach
- Document all customer interactions and progress updates in the company s CRM system
- Conduct follow-up calls to ensure customer satisfaction and address any concerns
- Communicate effectively with both English and Spanish-speaking customers
- Provide backup support for insurance-related tasks when needed
- Maintain detailed records and ensure seamless communication between customers and internal teams
Requirements
- Soft-spoken communication style with exceptional phone presence and empathy
- Comfortable working US Eastern Time hours with potential for optional overtime
- Windows computer required for secure remote work environment
- Reliable high-speed internet and professional home office setup
- Experience with CRM systems and customer service best practices preferred
- Long-term commitment mindset as company plans significant growth and expansion
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Soft-spoken communication style with exceptional phone presence and empathy Comfortable working US Eastern Time hours with potential for optional overtime Windows computer required for secure remote work environment Reliable high-speed internet and professional home office setup Experience with CRM systems and customer service best practices preferred Long-term commitment mindset as company plans significant growth and expansion Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_24064_JOB
Employment Type
Full Time
