Dutch Wonderland Director of In-Park Revenue

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

Roles & Responsibilities:

Supervisory Duties:

Manage and lead all aspects of the Revenue F&B Retail and Rentals teams along with any other assigned business units

Responsible for leading a team of 2 fulltime managers and 250 seasonal employees

Lead by example attitude and as a representation of Dutch Wonderlands core values

Act as an approachable mentor and coach to all assigned team members

Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets

Act as a strategic visionary to implement measures that will favorably impact process people and/or profit

Ensure compliance with company and industry best practices policies and procedures to create a safe and productive environment for colleagues and guests.

Become knowledgeable of performing the essential duties of all EMT positions and backfill these positions when needed

Participate in all aspects of supervision of assigned employees including hiring orientation training performance coaching and discipline.

Ensure that all required meal and other breaks are being given in accordance with PA law

Assist with team scheduling and timekeeping activities

Departmental Duties:

Oversee all functions related to the safe and effective operation of the F&B and Retail departments

Implement strategies to grow revenue per caps and profitability for the inpark spending departments.

Develop and manage labor budgets to effectively maximize the bottom line with revenuebased operations.

Propose process improvements to maximize efficiencies and improve the workflow for revenuegenerating departments.

Ensure compliance with standard operating procedures and food safety regulations and procedures; ensure Food Service facilities are clean and operating at maximum efficiency

Work with the maintenance department to ensure equipment and food services facilities are professionally maintained and downtime is minimized.

Create product requisitions and manage inventory

Ensure all Food Services employees are aware of and adhere to all guest service standards and principles

Maintain F&B presentation standards at all Food Service facilities

Execute all food inventory policies and procedures with a focus on controlling costs and managing waste

Ensure continued compliance with local Health Department sanitation guidelines and codes

Assist in executing seasonal setup and layout of retail locations and ensure that all visual displays are clean presentable in good working order and in proper positioning /composition to drive store sales

Address customer concerns and provide customer service recovery plans

Facilitate communication operational readiness and overall guest service to the entire facility

Be an active participant on park teams including the ManageronDuty program

All other duties as assigned by leadership

Education and Experience:

High School diploma GED or equivalent; Equivalent work experience will also be considered

Bachelors degree in Business Management Hospitality or related discipline; Equivalent work experience will also be considered.

57 years of progressive leadership experience in a multiunit hospitality or operations (or another comparable fastpaced environment) is required.

Previous work experience in retail restaurant or food service is highly desired

Previous experience with food codes is essential; Understanding current food and retail trends is also plus.

Previous work experience with merchandising and retail management is a plus.

Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire when required by state and local guidelines.

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age to comply with PA Child Labor Laws

Ability to work flexible schedule including evenings weekends and holidays

Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season

Must possess a valid drivers license and a good driving record

Ability to occasionally travel (up to 10%) to food & retail shows/exhibits or other park locations

Indepth knowledge of the Amusement park industry with focus on food service and retail trends highly desired

Previous experience with Point of Sale (POS) systems desired

Must be proficient in Microsoft Excel Word and PowerPoint; Workday experience a plus

Ability to professionally handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

Must possess strong written and verbal communication skills

Ability to focus on budgets and cost management

Ability to think creatively while maintaining accordance with business constraints.

Ability to address multiple tasks and priorities in a fastpaced environment

Must possess excellent customer service skills and an ability to resolve a wide variety of questions problems issues and concerns

Physical Requirements:

Ability to stand walk stoop twist kneel bend squat or reach above shoulders

Ability to remain on feet for majority of the workday

Ability to remain sedentary for extended periods of time while using a computer

Ability to carry push pull lift and hold objects weighing up to 30 pounds.

Ability to withstand heat and humidity in the various food stands and restaurants

Working Conditions:

This role will be based in both an office setting as well as outdoor Park environments including F&B and retail areas

Subject to frequent interruptions and requests that may require reprioritization of activities

Occasional travel to local or distant parks may be required

Exposure to the variable outside and inside temperatures including high heat cold humidity dust rain and other weather conditions

Fastpaced environment with constantly shifting priorities and challenges

Team member benefits:

Why Palace Entertainment

We truly believe that where you work matters and as a theme park company we like to think we know a thing or two about what makes people happy. Palace Perks and Benefits:

Competitive compensation

Management Incentive Plan

Comprehensive health and wellness package

401k Savings and Investment plan

Free admission to Palace Parks in the continental US

Generous vacation and sick time

When you join Palace Entertainment you do more than simply advance your career. You become part of the Palace family a group of talented people who drive innovation embrace change and deliver results.

If youre ready to join our amazing team please visit our website at Work With Us tab to explore all of our open positions and exciting opportunities.