Customer Support Officer - ICT Service Desk
Customer Support Officer - ICT Service Desk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are looking for an ICT Customer Support Officer to join our WA team based in Carlisle on a fulltime basis.
About the role
Reporting to the CIO you will be providing support education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. Youll ensure efficient customer service assistance for ICT related services including computer and related peripherals applications and developments. Your daytoday responsibilities will include:
- Provide firstlevel support for hardware software and network issues
- Troubleshoot problems related to desktops laptops printers mobile devices and office applications
- Manage user accounts both Onboarding and Offboarding and perform other basic administrative tasks
- Document issues and resolutions clearly in the Helpdesk system
What youll bring
- Relevant tertiary qualification in IT
- Solid knowledge of ICT infrastructure and security best practices
- Exceptional documentation and communication skills
- Able to build and maintain strong stakeholder relationships
- Ability to prioritise requests and manage time effectively
- Experience in aged care sector is a bonus
- 12 years of IT support or helpdesk experience
- Respond to helpdesk tickets phone calls and emails in a timely and professional manner
- Basic knowledge of Windows and/or macOS environments
- Familiarity with Microsoft Office Active Directory and ticketing systems
- Excellent communication and interpersonal skills
- Strong problemsolving abilities and attention to detail
- Full Australian work rights
What we offer
Our people are integral to achieving our vision of being a leading aged care provider in Australia. As well as being part of an inspiring and rewarding working environment the benefits of working for Hall & Prior include a competitive remuneration package flexible work arrangements access to retail discounts via flareHR app ongoing training and development opportunities and commitment to employee wellness.
What to do now
If this sounds like the role for you apply now!
To view our suite of homes across WA and NSWclick here
As an equal opportunity employer we encourage people from diverse backgrounds to apply.
Compassionate people dedicated to care.
Required Experience:
Unclear Seniority
Employment Type
Full Time
