Roads Policing Process Support Officer
Roads Policing Process Support Officer
Posted on :
01-08-2025
Employer Active
1 Vacancy
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Job Description
6 months contract with local authority
Main responsibilities:
- Manage communication in and out of the department through various channels such as post telephone and email ensuring prompt processing and reviewing requests daily according to internal SLAs.
- Review downloaded camera offences to ensure they meet prosecution requirements discontinuing where appropriate. Provide support to the wider Road Crime Unit as needed including maintaining knowledge of associated departments within Roads Policing Support and attending court as a prosecution witness.
- Resolve queries from the public in a fair and professional manner escalating complex issues to the appropriate team leader or relevant RPU staff. Identify potential fraudulent activity to detect criminal behavior early.
- Maintain a working knowledge of systems and process maps to efficiently complete required case-specific tasks. Input and retrieve data using police systems accurately and efficiently conducting initial investigation inquiries and checks against process maps.
- Comply with quality of service standards and Essex Police policies when interacting with the public or colleagues maintaining an audit trail of interactions and escalating complex issues as needed.
- Support process efficiencies through regular review discussions with team leaders and section heads as well as assisting in the induction and training of new team members.
Necessary experience:
- Good level of general education to GCSE Level including English.
- Evidence of possessing a good standard of written communication and the ability to review and assess requests for information.
- Good keyboard skills understanding of Microsoft Office Packages and at least 6 months of office administrative experience.
- Willingness to learn a wide range of computer applications including typing skills and knowledge of the data protection act.
- Systems knowledge related to PNC STORM Intelligence etc.
- Proficiency with CRASH the recording system for all road collisions.
Requirements: Knowledge and understanding of current issues relating to social housing and social housing repairs Experience in a contact centre environment handling high volume of calls Excellent communication skills and ability to provide high standard of customer care Ability to work proactively with team members to improve customer service delivery Familiarity with relevant legislation including the Data Protection Act and the Freedom of Information Act Willingness to work necessary shift patterns and provide cover for team members during periods of absence
Employment Type
Full Time
Key Skills
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