Customer support engineer - located in Reutlingen

Introduction to the job

The role of Customer Support Engineer is located onsite in Reutlingen Germany.This position requires working in flexible shifts including weekends and extended hours.

If you do not live in the vicinity you are expected to relocate to Reutlingen.

Does this fit with what you are looking for And are you:

• Challenged by complex technical products and realizing improvement processes in a customer service environment

• Able to analyze and understand failure modes of technical parts

• Able to determine possible root causes together with a team of technical experts

• The proud owner of a highquality mindset

If so then the job as Customer Support Engineer within ASMLs Business Line Mature Products and Services may be right for you!

Role and responsibilities

As Customer Support Engineer you are responsible for the installation qualification reparation and maintenance of the ASML PAS5500 family systems at our customer site. To be precise you will:

• Install new equipment perform upgrades and system relocations on the PAS platform.
• Evaluate and diagnose problems to make appropriate repairs. Work with coworkers customer and technical support in isolating and solving problems.
• Monitor maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Advise users of appropriate actions to timely correct malfunctions.
• Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
• Perform administrative and coordination duties which include procedure changes passdowns work orders and field service system problem and monthly reports.
• Independently and accurately write technical reports.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Education and experience

Were looking for candidates with at least a finished bachelors degree in a technical field like: (Applied) Physics Mechatronics Electronics or comparable (Staatlich gepruefter Techniker) . Besides the educational background we expect you to have:

• Proven interest and/or experience with technical handson work (either professional or during education).
• Strong customer focus with commitment to customer satisfaction.
• Experience with strict procedures and timelines.
• Demonstrated experience using computer applications including data analysis tools word processing spreadsheet and presentation software.
• Attention to detail and a high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• The ability to establish and maintain cooperative working relationships with coworkers and customer.

Skills

Working at the cutting edge of tech youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work in a silo. Instead youll be part of a creative dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job youll need the following skills:

• Service process project & changemanagement skills.
• Excellent professional communication in English.
• Proactive problemanalysis skills with a strong drive for results/solutions.
• Pragmatic.
• Zero defect quality mindset.
• Flexibility and the ability to work in changing environments.
• Strong influencing skills (able to motivate drive steer and convince others at all levels of the organization (influencing without power)).
• Act under high pressure (no 95 mentality).
• Affinity with logistic processes.

Other information

It is obligatory that you have a valid drivers license. In case customer demand is changing you may be requested to change to travelling engineer which will require 60% of time traveling across EU to conduct the work at the customer.

This shift consists of a rolling week of 8 days built up the following way:

• 4 consecutive days of working 12 hours (1 hour break included)
• followed by 4 days of rest.

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Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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