Technical Support Engineer
Technical Support Engineer
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
* Provide voicebased support to international/domestic customers over the phone (Inbound and Outbound).
* Build a rapport with customers with clear and confident communication.
* Focus on customer satisfaction and firsttimeresolution.
* Engage with the technical team to provide faster resolutions to technical issues.
* Work closely with the technical content team to identify gaps in the help module.
Requirements
Proven experience in technical support or IT helpdesk. Strong knowledge of operating systems, hardware, and software troubleshooting. Proficiency in networking concepts and basic network troubleshooting. Familiarity with ticketing systems (e.g., Jira, ServiceNow). Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal. Ability to work under pressure and manage multiple issues simultaneously. Degree in Computer Science, IT, or related field (preferred).
Employment Type
Full Time
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