Resolutions Officer
Resolutions Officer
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Job Description
Are you looking for an exciting role at the intersection of music technology and data
APRA AMCOSis a memberowned music rights management organisation positioned at the intersection of music data and technology. We have more than 124000 members who are songwriters composers and music publishers. We license organisations to play perform copy or record our members music and we distribute the royalties to our members.
Join our Publisher Services team as a Resolutions Officer!
Were looking for a detailoriented datadriven and customerfocused individual to join our Publisher Services team. This team is responsible for frontline service delivery to APRA and AMCOS publisher members including managing account queries resolving counterclaims disputes and ensuring accurate and timely royalty distributions.
The role is based in our Ultimo office which is on Gadigal land.
As aResolutions Officer your responsibilities will include:
Managing resolutions cases through both incoming queries and outgoing requests
Assessing work and agreement records to determine ownership and amend share ownership details
Reviewing reports and systems near royalty distribution dates and notifying publishers of high earning works in dispute
Processing adjustments to correct previous APRA payments to publishers
Participating in training and performing alternate tasks as required
To thrive in this role youll need:
Strong attention to detail and a methodical approach
Welldeveloped research capabilities and a curious mindset
Advanced written and verbal communication skills
A high level of professional customer service
The ability to work autonomously and manage workload effectively
General knowledge of popular music and sufficient mathematical skills
A love of music and a general knowledge of popular music
An interest in data and systems
Strong written and verbal communication skills
A high level of professional customer service
The ability to work autonomously and manage workload effectively
Sufficient Sound mathematical and numeracy skills
Highly regarded but not essential experience:
Tertiary qualification
Music industry experience
Business administration experience in any industry.
What Youll Love:
Our friendly and collaborative work environment. Our team thrives on our values of collaboration respect skill imagination and accountability.
Hybrid working options combining the convenience of remote work with inoffice collaboration
Generous employee benefits such as: learning and development programmes; 18 weeks paid parental leave (including for adoption foster or kinship care); discounted private health benefits; novated lease vehicle arrangements; access to financial services; employee assistance programmes and more.
Application Process:
Ready to be a valued addition to our team Take the plunge and apply now were looking forward to hearing from you! Apply by1 June 2025 by submitting your CV and a cover letter outlining your relevant experience and why youre the right fit for this role. Were excited to learn more about you!
We are committed to being a culturally safe and responsive workplace where staff from all backgrounds feel welcome respected and supported. While this role requires specific skills and experience we encourage people of all ages and genders Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse groups the LGBTIQ community and people with disability who are interested in this position to put in an application even if theyre not sure they meet every single bit of the selection criteria.
We are keen to make our candidates comfortable so they can show us their best. Please feel free to reach out to our People & Culture team () to discuss support or adjustments in our recruitment process that may be required.
Contact Information:
For any questions feel free to reach out to Clare FitzpatrickManager Publisher Services . We look forward to hearing from you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
