Compliance and Support Receptionist
Compliance and Support Receptionist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 17 - 18
1 Vacancy
Job Description
Job Details
RSC Mechanical is a family owned and families run company headquartered in Clinton Township Michigan with regional offices located in the Northeast Southeast and Southern California.
Over the years we have created a community that is alive and actively following a vision for the growth and futures of its team members.
Position Overview:
The Compliance and Support Assistant plays a vital role in facilitating clear communication between field technicians and internal teams. This position is primarily responsible for managing incoming calls during technician checkouts ensuring all required information is accurately gathered and supporting overall workflow efficiency through strong attention to detail.
Key Responsibilities:
Technician Support
- Handle incoming calls from field technicians during job checkouts acting as a primary point of contact.
- Collect and verify all necessary job information to ensure accuracy and compliance with quality control standards.
- Communicate issues or incomplete data to appropriate departments to maintain smooth operational flow.
Data Accuracy & Documentation
- Verify service details materials used time on site and any necessary followup actions.
- Record all data accurately to support billing compliance and operational tracking.
Workflow Coordination
- Communicate job status to dispatchers service managers and relevant internal teams to maintain smooth and timely operations.
Issue Resolution
- Identify inconsistencies or missing job details and work with technicians to resolve issues prior to finalizing work orders.
Process Optimization
- Continuously evaluate and improve checkout processes to minimize delays and increase efficiency.
Compliance & Quality Control
- Ensure all required documentation customer approvals and compliance standards are met prior to job closure.
- Maintain accurate and organized records for auditing and reporting purposes.
Work Order Coding
- Code work orders appropriately to reflect correct job details in companywide systems.
Qualifications:
- High school diploma or equivalent
- Strong attention to detail with a commitment to data accuracy and integrity.
- Excellent communication and interpersonal skills.
- Proven problemsolving ability with a proactive approach to issue resolution.
- Ability to manage multiple tasks in a fastpaced environment.
- Strong computer skills including fast and accurate typing.
- Comfortable using and adapting to new software systems.
- Open to feedback and dedicated to continuous personal and process improvement.
Pay:$17$18 per hour (fixed rate)
Schedule:Monday Friday 9:00am 6:00pm
Employment Type
Full-Time
