Program Manager, GSF SME, GSF SME-OI
Program Manager, GSF SME, GSF SME-OI
Posted on :
17-05-2025
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1 Vacancy
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Job Description
SME for GSF team is responsible for tech rollout for GSF business. They work with TPM PMs Operations Supply Chain and Business teams to land tech programs successively. All products tools across platforms used for operations and planning across spokes hubs and last mile come under purview. SME traces ownership across stages of 1. Ideation (OP) and budgeting 2. Design 4. Testing 5. Deployment 6. Adoption and 7. Post deployment support for tech/product roll out 8. RoI attainment.
Key job responsibilities
Key job responsibilities
1. Define yearly intake basis GSF requirement across all miles basis OP exit performance and 3YP forecast.
2. Work with tech teams for new product design and tech enhancement for operations as customers
3. Creating roadmap of Product development and milestones for pilot and phase roll out.
4. Specific configuration and tool set up UAT.
5. Change management
6. Operations and ACES on boarding and readiness.
7. Defining and achieving success metrics.
8. Tech contingencies with global/glocal/local teams exceptional handling RCA/CoE
9. Documentation and archiving.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Bachelors degree
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Key job responsibilities
1. Define yearly intake basis GSF requirement across all miles basis OP exit performance and 3YP forecast.
2. Work with tech teams for new product design and tech enhancement for operations as customers
3. Creating roadmap of Product development and milestones for pilot and phase roll out.
4. Specific configuration and tool set up UAT.
5. Change management
6. Operations and ACES on boarding and readiness.
7. Defining and achieving success metrics.
8. Tech contingencies with global/glocal/local teams exceptional handling RCA/CoE
9. Documentation and archiving.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Bachelors degree
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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