Opportunities: Service Provider Relations Specialist (46055)
Opportunities: Service Provider Relations Specialist (46055)
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Job Description
Competition # :46055
Department:Seniors and LongTerm Care
Location:HALIFAX
Type of Employment:Permanent
Union Status: Exclusion Non Union NSPG
Closing Date:27May25(Applications are accepted until 11:59 PM Atlantic Time)
About Us
The Department of Seniors and LongTerm Care offers opportunities to grow and advance in a dynamic sector that touches the lives of many Nova Scotians. Along with our partners including the Nova Scotia Health Authority the Department of Health and Wellness longterm care facilities home care agencies training institutions and other sector leaders were committed to continually improving the support system for seniors and others requiring home care longterm care and other communitybased supports.
In addition the department supports the social and economic wellbeing of older adults ensuring policy formulation and effective decisionmaking as well as policy coherence across government departments as it relates to aging. The newly formed department is thinking differently about how to plan fund legislate and monitor to improve access and service delivery for Nova Scotias senior population. To do this we need leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.
About Our Opportunity
As the Service Provider Relations Specialist you will report to the Program Manager (LTC) and will develop and administer service delivery policies and programs to provide governance and oversight to Continuing Care service providers and stakeholders. You will be responsible for the daytoday management of service provider relationships and will be the point of contact for all service provider issues and concerns including concerns that may be broader than individual cases strategic in nature or related to contract/financial issues (e.g. Funding).
You will negotiate and work with the service provider and other Department of Seniors and LongTerm Care (SLTC) functional areas in ways that balance the needs of both the Department the service provider and are aligned with any contractual or Service Level Agreement (SLA) obligations. You will gather information; formulate develop and implement service delivery policy and programs; work closely with service providers to build accountability; and ensure the appropriate infrastructure and supports are in place to provide services to clients.
Primary Accountabilities
Key responsibilities include:
- Influences and contributes to develop and administer service delivery policies and programs to provide governance and oversight to service providers and stakeholders.
- Develops and executes the necessary service provider relationship business processes to achieve Departmental outcomes.
- Manages the professional accountability based ongoing relationship with service providers and provides consistent interpretation of any contracts/service agreements in place and works with other SLTC staff.
- Liaises with Continuing Care management to negotiate new service provider agreements or changes as required and to answer service provider questions relating to the contractual agreement.
- Works strategically with program areas to determine improved delivery approaches that involves providers.
- Serves as the primary point of contact for other SLTC divisions and functional areas related to service provider negotiations issue resolution program service standard issues contract compliance issues and risks.
- Works with Labour Relations in the negotiation of new or amended collective agreements for external service providers and service providers operated by staff of the Department.
- Supports the labour negotiation process as a key team member with Labour Relations Finance and Program.
Qualifications and Experience
To be successful in this role you have a Bachelors Degree in a related field with several years of progressive experience in the delivery of policies and programs with some experience leading teams. Preference will be given to health care professionals with their RN or LPN with at least 5 years experience. Experience in a Home Care or LongTerm Care setting is considered an asset.
In this role you have demonstrated knowledge of developing and administering policies & programs while working in a complex stakeholder environment. You can lead change move forward new initiatives and overcome ongoing systemic challenges.
You possess exceptional interpersonal and communication skills (verbal and written) and the ability to establish productive relationships with senior representatives of nongovernmental and governmental organizations (both internally and externally) valuing a diverse and inclusive environment.
You are proficient using Microsoft Office programs (Word Excel Outlook PowerPoint) and have excellent research capabilities and strong organizational skills with attention to detail and accuracy while balancing priorities.
We will assess the above qualifications and competencies using one or more of the following tools: written examination standardized tests oral presentations interview(s) and reference checks.
Equivalency
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.
Working Conditions
Most of the time is spent sitting in a comfortable position with frequent opportunity to move about. Travel is required federal/provincial/territorial as well as facility and agency meetings.
Work is performed in a demanding and fast paced environment where there are pressures from a variety of stakeholders which are often conflicting.
What We Offer
- Career development where you have access to career guidance tools resources and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued respected connected and tuned in we have forwardthinking policies and strategies
- Countless career paths
- A Dynamic clientfocused office environment where service excellence and teamwork are our focus.
Pay Grade: EC 10
Salary Range: $3108.16 $3885.22BiWeekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are underrepresented. If you are a member of one of these equity groups you are encouraged to selfidentify on your electronic application.
Current government employees may access this posting through the link below:
PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
