IT Service Coordination Specialist
IT Service Coordination Specialist
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5years
PHP 34000 - 34000
1 Vacancy
Job Description
- Engineer Dispatch & Coordination: Assign the right engineers to incidents based on skills and location confirm their arrival and readiness and track real-time engagement to ensure job completion and customer satisfaction.
- Communication & Stakeholder Management: Serve as the main point of contact for customers during service provide proactive updates manage expectations handle escalations and ensure all engineer-customer communication goes through proper channels.
- Quality Control & Documentation: Conduct pre- and post-service quality checks review reports to validate work and hours update ticketing systems accurately maintain coordination checklists and support continuous improvement through feedback and lessons learned
- 5 years experience in a customer service IT coordination or helpdesk environment
- Demonstrated ability to handle pressure and customer urgency
- English proficiency: C1 C2 (written and verbal); additional languages are a plus
- Strong interpersonal communication and confidence in customer interaction
- High level of attention to detail and follow-through
Troubleshooting OS Install Hardware Fixes IT Support Active Directory Ticketing Tools Basic Networking Printer Setup Security Basics Customer Help
Education
Degree in Computer Science, Information Technology, Computer Systems
Employment Type
Full Time
