Claims Service Consultant
Claims Service Consultant
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Job Description
A Claims Service Consultant is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. They will also complete tele claims as well as assessing and initiating appropriate support options tailored to the customers needs where appropriate.
This role is integral to this is quality and service standards which ensure the functions are meeting TALs Customer and Claims requirements.
In this role you will:
- Ensure compliance with TAL policies procedures and guidelines procedures ensuring claims management is in accordance with the TAL claims philosophy.
- Adhere to external regulations (e.g. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
- Ensure all interactions with Customers Advisers and other internal and external stakeholders adhere to TALs Customer Service Culture through the provision of highquality accurate and compliant work.
- Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work.
- Contribute towards a culture of process improvement.
- Contribute to department and company projects as required.
- Other adhoc duties as required.
Qualifications :
- Exceptional customer service skills to ensure agreed service standards are met.
- Welldeveloped interpersonal and communication skills operating with high levels of integrity.
- Ability to build rapport over the phone and demonstrate empathy with customers during difficult times.
- Demonstrated ability to work both in a team and autonomously.
- Previous experience in similar role within Financial Services/ Insurance Industry.
- Excellent analytical skills and methodologies high attention to detail.
- Good relationship management and negotiation skills.
- Ability to work with change and excellent problemsolving skills.
- Accurate data input and sound knowledge of MS Office suite.
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
#LIHybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
