Outlet Sales & Service Manager
Outlet Sales & Service Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dynamic and resultsdriven Outlet Sales and Service Manager to lead the sales efforts for Fairmont Chicago Millennium Parks outlets. This role is responsible for developing and executing sales strategies to drive revenue build strong client relationships and enhance the visibility of our restaurants within the local and travel market. The ideal candidate will have a deep understanding of the hospitality industry strong networking abilities and a passion for food and guest experiences.
Reports to Director of Sales and Marketing and Director of Food and Beverage
This is your chance to work in a dynamic highenergy environment at one of Chicagos most iconic venues contributing to the success of the hotel while creating unforgettable experiences for clients and making special happen!
Job Responsibilities:
Essential functions of the position include but are not limited to:
- Responsible for representing the hotel and outlets through making proposals and other external sales presentations to prospective customers to solicit explain negotiate and close catering business.
- Daily meets with and entertains customers conducts property tours participates in tradeshows industry and community events to promote facilities and services and close deals.
- Answering telephone calls responding to lead calls and assigned leads in Tripple Seat or any other relevant platforms.
- Manages all aspects of the customer relationship including drafting proposals and contracts responding to customer inquiries as well as organizing all other arrangements as they relate to social and corporate events setup and execution of social and corporate programs meetings meals and special events.
- Creative design of menus and events to maximize revenue and event experience
- Day to day administrative duties as needed.
- Prepares and presents catering forecasts and reports as required by Director of Sales and Marketing and Director of Food and Beverage
- Coordinate formal planning for and execution of significant events.
- Prepare and review all appropriate documents (Group Resume BEOs REOs etc).
- Oversee the daily distribution of REOs for the hotel team.
- Service Group files as business levels requires.
- Attend all necessary meetings to communicate event requirements.
- Audits customer checks and department charges and files to ensure accuracy.
- Ensures that contracts menus letters and reports are completed according to Accor standards and policies.
- Rebook functions and followup with customers by sending a thank you.
- Performs other duties and responsibilities as assigned or required.
- Any other duties as required.
Qualifications :
Job Requirements:
- Must be knowledgeable in all areas of banquet and event etiquette guest relations and service standards.
- Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and selfmotivation.
- Ability to manage and direct staff.
- Ability to handle multiple customer and operational demands with a high degree of professionalism operating often with time sensitive deadlines.
- Hotel product and industry knowledge i.e. staffing operations safety security union rules structural terminology fire police and health codes hotel policies city ordinances.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must routinely meet deadlines and multitask
- Must be effective in anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- This position is eligible for the Accor Accelerate program with NCA.
Education & Skills:
- Fouryear degree in Hotel and Restaurant Management or equivalent combination of education and professional experience.
Experience:
- Three years prior qualified work experience.
- Hospitality experience required.
Physical Requirements:
- Light work Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objects
Additional Information :
Compensation: Subject to experience and qualifications salary range $70000 $85000.
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
#LITM1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
