Senior Principal Outbound Product Manager, ServiceNow Impact
Senior Principal Outbound Product Manager, ServiceNow Impact
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Salary Not Disclosed
1 Vacancy
Job Description
Team:
ServiceNow Impact is a customer success product designed to help organizations maximize the value of their ServiceNow investments. It combines personalized guidance AIdriven insights and a suite of tools to accelerate digital transformation enabling customers to adopt ServiceNow solutions quickly optimize platform health expand their expertise and realize value faster.
Role:
This role reports to the Senior Director of Outbound Product Management ServiceNow Impact. As the Senior Principal Outbound Product Manager ServiceNow Impact you will be the driving force behind the adoption and usage of the Impact product working closely with crossfunctional teams to shape strategy manage daytoday operations and deliver measurable results.
The ideal candidate is bold curious resultsoriented and highly skilled at fostering collaboration. You thrive in a highly matrixed environment and excel at breaking down silos to drive crossfunctional alignment. With a strong ability to navigate complexity you are comfortable diving deep into challenges while leveraging your influencing skills to bring teams together and deliver impactful solutions.
What you get to do in this role:
- Drive Product Adoption: Champion the usage and adoption of the Impact product ensuring our customers are adopting and getting the benefit of the product.
- CrossFunctional Leadership: Manage multiple product programs by partnering with Inbound Product Management Marketing and other strategic stakeholders.
- Strategic & Tactical Execution: Provide both a highlevel strategic view for process improvements and a handson tactical approach to daily progress managing escalations and blockers effectively.
- DataDriven Insights: Analyze trends develop reports and dashboards and communicate actionable insights on product adoption and usage to leadership.
- Ask Why and Provide Clarity: Organize complex ambiguous problems into clear prioritized milestones and deliverables while mitigating risks and ensuring timely delivery.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders including the Impact IPM and Engineering CEG Strategy and Operations Delivery Marketing and GTM partners.
- Customer Focus: Gather and provide critical customer insights to influence product roadmap and strategy.
Qualifications :
To be successful in this role you have:
- Experience leveraging AI in work processes decisionmaking or problemsolving such as using AIpowered tools automating workflows or analyzing AIdriven insights.
- 12 years of overall experience including 5 years in product management within SaaS or enterprise software with a focus on service and/or customer success products.
- Proven ability to develop and execute global customer and product programs.
- Deep understanding of structured customer engagement and product lifecycle processes.
- Experience facilitating customer workshops webinars and design partnership sessions.
- Passion for enabling product teams and customers to succeed with a strong focus on measurable success metrics and business impact.
- Excellent analytical problemsolving and communication skills with the ability to resolve conflicts and drive collaboration.
- Strong knowledge of the ServiceNow platform is a plus.
- Experience delivering presentations to executive leadership.
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For positions in this location we offer a base pay of $187600 $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
