Senior ServiceNow Administrator
Senior ServiceNow Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
The role:
We are seeking a skilled Senior ServiceNow Administrator with expertise in Human Resources Services Deliver (HRSD) to join our dynamic team. The ideal candidate will be responsible for the configuration administration and maintenance of the ServiceNow platform with a primary focus on the HRSD module. This role requires strong analytical skills problem-solving abilities and the capability to work in a collaborative environment.
What youll do:
- Administer and maintain the ServiceNow platform ensuring optimal performance and reliability
- Configure and customize the HRSD module
- Work with stakeholders to gather requirements and translate them into ServiceNow solutions
- Develop configure and support workflows business rules UI policies ACLs and notifications in ServiceNow
- Troubleshoot and resolve technical issues related to the platform
- Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g. GDPR HIPAA)
- Perform upgrades patches and regular maintenance tasks for ServiceNow
- Create and maintain technical documentation user guides and training materials
- Provide end-user support and training as needed
- Administering user roles access controls and security within the HRSD module
- Communicate proactively with key stakeholders providing transparent updates on progress challenges and opportunities to ensure full alignment
- Take on additional responsibilities as needed to support organizational goals and operational needs
What youll need:
- Bachelors degree in Computer Science Information Technology or related field
- 5 years of experience in ServiceNow administration with a focus on HRSD module
- Strong knowledge of ServiceNow platform capabilities architecture and best practices
- Experience with ServiceNow HRSD workflows policy management risk management and compliance tracking
- The ability to work independently take ownership
- Experience with ServiceNow integration techniques (e.g. REST SOAP MID Server web services)
- Experience with all the ServiceNow modules
- Familiarity with ServiceNow reporting dashboard creation and data analytics
- Proficiency in ServiceNow scripting (JavaScript Glide API) and workflow automation
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
Nice to have:
- ServiceNow Certified System Administrator
- ServiceNow HRSD Implementation Specialist Certification
- Experience with HRSD implementation
Required Experience:
Senior IC
Employment Type
Full Time
