Senior Manager ServiceNow Architect

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Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity

Elevate your impact with Otis! Were on the lookout for a dynamic Senior Manager ServiceNow Architect to take the lead in shaping our ITSM architecture and platform strategy. This high-profile role demands a seasoned expert in the ServiceNow ITSM suite boasting strong integration skills and platform governance experience. Youll drive architectural innovation steer cross-functional teams and ensure seamless enterprise system integrations all while upholding top-tier scalability performance and best practices.

On a typical day you will:

• Serve as the ServiceNow ITSM Architect owning solution design strategy and roadmaps aligned with ITIL and business objectives.

• Lead platform governance managing standards scalability upgrades and health.

• Oversee and drive end-to-end integrations between ServiceNow and enterprise applications (e.g. CMDB APM HR monitoring tools).

• Collaborate with stakeholders to gather requirements define solutions and provide technical leadership for platform-wide initiatives.

• Provide strategic direction for the ServiceNow platform including ITSM CMDB Discovery and additional modules (e.g. CSM HAM/SAM ITOM).

• Mentor and lead development teams solution architects and administrators ensuring alignment with best practices and architectural standards.

• Evaluate and implement new features plugins and applications in ServiceNow.

• Drive continuous improvement and innovation across the platform including process automation and performance enhancements.

• Act as an escalation point for complex technical issues and provide root cause analysis and resolution.

What you will need to be successful:

• 8 years of experience with ServiceNow including 5 years in architecture or platform leadership role

• Proven experience architecting and delivering ServiceNow ITSM solutions at an enterprise level

• Strong background in ServiceNow platform architecture development and governance

• Hands-on experience with integration technologies (e.g. REST/SOAP APIs MID Server Integration Hub etc.)

• Solid understanding of ITIL processes and frameworks; ITIL v4 certification preferred

• Experience with CMDB Discovery and CSDM is highly desirable

• Strong communication and stakeholder management skills

• Experience leading ServiceNow platform teams and managing platform roadmaps

• Exposure to modules beyond ITSM such as ITOM SecOps or HRSD

• Experience with Agile/Scrum methodologies

• Familiarity with cloud environments (e.g. AWS Azure) and enterprise service management strategies

Additional Comments:

Given the nature of the position Otis Elevator does not support sponsorship e.g. H-1B or TN petitions/applications for this position.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment you and your eligible dependents will receive comprehensive medical prescription drug dental and vision coverage.

• Enjoy three weeks of paid vacation along with paid company holidays

• We provide paid sick leave employee assistance and wellness incentive programs to support your well-being.

• Life insurance and disability coverage to protect you and your family.

• Voluntary benefits including options for legal pet home and auto insurance.

• We offer generous birth/adoption and parental leave benefits as well as adoption assistance to support growing families.

• Pursue your educational goals with our tuition reimbursement program.

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

The salary range for this role is $136800 - $188100. We may ultimately pay more or less than the posted range and the range may change in the future. Pay within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.

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