Senior Director of Lodging Operations
Senior Director of Lodging Operations
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Job Description
Job Title: Senior Director of Lodging Operations
Department: Lodging Location: Sundance Mountain Resort Utah Reports to: Chief Hospitality and Commercial Officer
Position Type: FullTime Year Round Senior Leadership Team
About Sundance Mountain Resort:
Founded by Robert Redford in 1969 Sundance Mountain Resort is a place of inspiration reflection and adventure. Nestled in the majestic Mount Timpanogos wilderness Sundance Mountain Resort is committed to preserving its natural beauty fostering creativity and offering worldclass mountain experiences rooted in authenticity and sustainability.
Position Summary:
Sundance Mountain Resort is seeking a visionary resultsdriven Senior Director of Lodging Operations to lead elevate and drive the resorts lodging offerings. This role will have a seat on the Sundance Mountain Resorts senior leadership team and will have full operational oversight of the lodging program and associated partnerships including:
- A collection of over 100 unique shortterm rental cottages and oversite of the relationships with our esteemed shortrental homeowners
- The launch of a brandnew 63room boutique luxury Inn slated to open in December 2025
- Ideation and strategy behind current and future luxury lodging concepts
- The resorts Spa and Wellness programs
The ideal candidate is a dynamic hospitality leader with deep experience in luxury accommodations targeted revenue management a passion for personalized guest service a commitment to sustainability and wellbeing and strong leadership and EQ skills. This individual will play a key role in shaping the future of lodging at Sundance Mountain Resort while contributing strategically as a member of the resorts senior leadership team.
Key Responsibilities:
- Lodging Operations Leadership
- Provide strategic and operational leadership for all lodging accommodations ensuring consistent delivery of exceptional guest experiences.
- Lead preopening planning staffing and operational strategy for the new boutique Inn.
- Oversee budgeting financial performance revenue management and KPI achievement for all lodging assets.
- Spa & Wellness Programming
- Lead and evolve the resorts spa and wellness offerings aligning them with brand values and guest expectations.
- Drive innovation in wellness programming collaborating with internal and external partners.
- Team Development & Leadership
- Hire train and mentor a highperforming team across lodging and wellness departments.
- Foster a culture of excellence empowerment and service across all touchpoints.
- Guest Experience & Brand Alignment
- Ensure all lodging and wellness experiences reflect Sundance Mountain Resorts brand values of authenticity creativity and sustainability.
- Monitor guest feedback and continuously enhance service offerings and quality.
- Strategic & CrossDepartment Collaboration
- Contribute to executive decisionmaking as a member of the senior leadership team.
- Partner closely with Marketing Sales Finance Sustainability and other departments to align efforts and deliver cohesive resortwide experiences.
Qualifications:
- Minimum of 810 years of progressive leadership in luxury lodging or resort operations; boutique hotel or independent resort experience preferred.
- Proven experience overseeing complex lodging operations including multiunit or mixedaccommodation environments.
- Demonstrated expertise in preopening strategy and execution for lodging properties.
- Strong background in spa or wellness program.
- Excellent financial acumen with a proven track record of managing budgets forecasting and revenue strategies.
- Inspirational team leader with the ability to recruit develop and retain top talent.
- Deep commitment to delivering personalized guest service in a hightouch environment.
- Exceptional communication strategic thinking and crossfunctional collaboration skills.
- Passion for sustainability in mountain resort environments.
- A tech savvy leader that has experience in revenue forecasting and scheduling management softwares and an appetite for learning and evolving with digital resources as they arise.
Preferred Education:
- Bachelors degree in Hospitality Management Business Administration or a related field; Masters degree a plus.
Benefits:
- Benefits package that includes: subsidized medical dental vision 401k short and long term disability basic life insurance & paid time off policy.
- Employee discounts on dining and resort amenities
- Season Pass for you 1 and dependents
Disclaimer:
This is a general description of this job. All employees of SUNDANCE MOUNTAIN RESORT. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
Required Experience:
Exec
Employment Type
Full-Time
