IN-Senior Associate_ Business Continuity Management _ IN_IT_ Services CO_IFS_PAN India
IN-Senior Associate_ Business Continuity Management _ IN_IT_ Services CO_IFS_PAN India
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior AssociateJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.In ServiceNow consulting at PwC you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis implementation training and support tailored to ServiceNow software.
*Why PWC
At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.
Job Description & Summary: The Business Continuity Management (BCM) Product Support (FTE) role is a critical position within the Enterprise Service Platform Program focusing on the ServiceNow platform. This role is essential for managing and enhancing the ServiceNow platforms and products for the PwC network of firms.
Responsibilities:
- Provide L1/L2 enduser support for the ServiceNow BCM service offerings.
- Drive the timely support of BCM service offerings in the new Service Hub.
- Manage and enhance the ServiceNow platforms and products.
Mandatory skill sets:
- Experience with ServiceNow platform.
- Strong understanding of Business Continuity Management Resiliency and Disaster Recovery.
Preferred skill sets:
- Experience in IT Service Continuity Management (SCM).
- Familiarity with Enterprise Service Platform Program.
- ServiceNow BCM module.
Years of experience required:
3 to 7 years
Education qualification:
B.E M.C.A Engineering
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
ServiceNow PlatformOptional Skills
Accepting Feedback Active Listening Agile Methodology Analytical Thinking Application Security Communication Configuration Management (CM) Creativity Cybersecurity Embracing Change Emotional Regulation Empathy Enterprise Architecture Human Resources (HR) Consulting Inclusion Intellectual Curiosity IT Change Management Learning Agility Optimism Risk Compliance SelfAwareness ServiceNow Customer Service Management (CSM) ServiceNow Ticketing Tool Teamwork Well BeingDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
