REF70844Z_Lead Associate - Transactional Quality (Accounts Receivable/Accounts Payable) - Mumbai
REF70844Z_Lead Associate - Transactional Quality (Accounts Receivable/Accounts Payable) - Mumbai
Posted on :
21-05-2025
Employer Active
1 Vacancy
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Job Description
From Finance background and Transactional Quality Role
- NonVoice Minimum 35 years of experience in F&A Transactional Quality with experience in OTC/PTP.
- Candidate should be flexible with rotational shifts.
- Perform transactional quality checks based on sampling strategy
- ISO documentation & compliance checks Perform process quality checks as per frequency & agreed sampling strategy
- Provide feedback to associates on performance quality
- CCRP process adherence record keeping and analysis
- Error trend analysis and defect reduction planning
- Prepare process specific reports and dashboards
- Participate in reviews/meetings
- Share inputs for Process Training
- Tracking SLA CTQs related to process accuracy
- Identify process specific improvement opportunities
- Knowledge/Qualifications/ Competency / Work Experience :
- Any Graduate / PG
- Good Communication / Presentation Skills.
- Lean / Six Sigma Trained
- Candidates only from a BPO / KPO Background
- Candidates preferred from Finance Background
- Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management.
- Candidates with VBA and advance excel skills would be preferred
- Ensure adherence to defined SLAs processes are compliant from risk perspective continuous reduction in errors / customer comebacks drive QDNA metrics Brainwaves Kaizen.
- Facilitate sharing of best practices from within and outside the organization and implement them.
- Take charge of internal meetings / client meetings etc.
- Create and manage performance dashboards which depicts business and ops metrics clearly.
- Open to stretch if needed to meet team and organizational goals.
- Accuracy & integrity in data handling
- Ability to work with people and teams of diversified / different priorities
- Ability to present/ address in public
Shifts: Rotational Shifts
Job location: Mumbai (Vikhroli)
Qualifications :
Bcom/Mcom
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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