Technical Support Engineer III - Belfast
Technical Support Engineer III - Belfast
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Job Description
About Delinea:
Delinea is a pioneer in securing identities through centralized authorization making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure data and SaaS applications to eliminate identityrelated threats. With intelligent authorization Delinea provides the only platform that enables you to discover all identities assign appropriate access levels detect irregularities and immediately respond to identity threats in realtime. Delinea accelerates your teams adoption by deploying in weeks not months and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on LinkedIn X and YouTube.
Join our passionate global team at Delinea and help us make the world a safer and more secure place. Our success is driven by worldclass product leadership outstanding engineers and strategic investment from TPG. We value diversity innovation and a culture of respect and fairness. If youre ready to push boundaries and challenge the status quo in security we want to hear from you.
Apply today to help us achieve our mission.
Summary:
Delinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team providing worldclass support to our customers.
Our ideal candidate is a responsible and motivated selfstarter with a desire to learn modern technologies and concepts and solve technical questions.
This individual should have significant technical knowledge and understanding of IT networking and cyber security concepts combined with the ability to troubleshoot technical customer issues and maintain a clear professional and efficient customer interaction.
This position reports directly to the Technical Support team manager and must be based in the Belfast area.
What Youll Do:
Provide postsale technical support to customers and partners
Assess and document reported customer issues
Formulate and communicate resolution plans
Gather necessary information and resources
Investigate and reproduce case scenarios
Provide clear customer responses and document corrective actions
Develop knowledge base articles and prewritten responses
Provide consultation and mentoring to technical support engineers
What Youll Bring:
At least 34 years of proven relevant professional experience as a technical support engineer
In depth knowledge and experience with at least some of the following:
Cybersecurity products and solutions
IT and System administration (minimum of 5 years)
Networking and data transport and encryption
Cloud infrastructure Machine network and services virtualization
Security concepts and methodologies
Relational databases and SQL language proficiency
PowerShell Bash or other OS scripting languages
Ability to work oncall hours as assigned.
Troubleshooting and problem deconstruction
Strong written and verbal English communication skills
Ability to work diverse international customer and team environments
Able to communicate technical concepts at a professional level in multiple languages
Trustworthy selfmotivated and reliable
Accountability transparency and ownership
Desire to work in a dynamic and challenging environment
Organized and methodological with great attention to detail
Prior or current security clearance a plus
Delinea Culture & Benefits:
Why work at Delinea
Were passionate problemsolvers doing our part to make the world a safer place.
We invest in people who are smart selfmotivated and collaborative.
What we offer in return is meaningful work a culture of innovation and great career progression.
At Delinea our core values are STRONGSpirited Trust Respect Ownership Nimble Global and guide our behaviors and success. We believe weaving these core values into our daytoday actions and our process for hiring evaluating and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries a meaningful equity and bonus program and excellent benefits including a full suite of medical dental and vision insurance as well as pension/retirement matching comprehensive life insurance an employee assistance program generous discretionary time off (DTO) and paid company holidays. We support all families with paid leave for new birth adoption surrogacy or fostertoadopt primary caregivers.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Upon conditional offer of employment candidates are required to complete comprehensive criminal background check verification of education and verification of employment per employment policy. In addition all publicly posted social media sites may be reviewed.
Employment Type
Full-Time
