Mobile Support Coordinator
Mobile Support Coordinator
Posted on :
21-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Salary: 23809.50
Location: Nelson
Working Hours: Monday to Friday 8:30/9:00 5:00/5:30 (37.5 hours)
Responsibilities:
- Act as support services for daisy CS teams mainly acting as liaisons between daisy supply partners and third parties
- Checking orders to ensure processing / completion and no errors or issues highlighting when needed.
- Ensure all updates and queries are sufficiently responded to within SLA.
- Assist in maintaining & building on the relationships between Daisy and suppliers as well as other third party partners.
- Manage and timely dispatch BBDR requests / connections.
- Accurately place stock orders for DEP devices where required and enrol with supplier MDM enrolments (knox/zero touch) timely completed when required.
- Accurately record mobile returns and RMA requests with suppliers directly and through third parties.
- Book collections and report on repair progress of customer devices when requested with accurate & timely billing when required.
- Review stock usage and backorders placing stock orders with suppliers as required.
- Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies centrally hosted on the Intranet to ensure full compliance with current legal regulatory and company requirements.
- If you are a Manager of staff you must ensure: your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
- Carry out any ad hoc assignments as and when required.
- To be compliant with health and safety company policy and legislation
Qualifications :
- Strong sense of urgency in meeting customer needs
- Very strong personal communication skills must have the ability to work well with all levels within the organisation as well as externally with suppliers
- Must be a selfstarter who assertively takes on challenging responsibilities and holds self ultimately accountable for results and performance
- Must be detailoriented and selfmotivated
- Have the ability to deal with people in a manner which shows sensitivity tact and professionalism
- Computer literacy
- Experience of working in a busy processing team
- Mobile handset knowledge would be beneficial
- Experience of building crossfunctional relationships
Additional Information :
What are the benefits of working at Daisy
Our ethos is simple: the more you put in the more you get out.
Here are some of the benefits that we offer
- 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- 500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1200 retailers
- An additional day off on your birthday or if youre getting married
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
