Chief of Staff (Customer Care) Intern
Chief of Staff (Customer Care) Intern
Posted on :
20-05-2025
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1 Vacancy
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Job Description
Hi were Back Market.
Were here to help make tech reliable affordable and better than new. Were a global marketplace for refurbished devices helping lower our collective environmental impact by providing trustworthy affordable tech with 92% less carbon emissions than new.
Yep you read that right. Turns out refurbished tech is way better for the planet than new. In fact With every device purchased on Back Market our positive impact on the planet grows. From our Customer Care representatives to our software engineer every individual at Back Market cuts the planet and consumers a break. Our mission is simple: to do more with what we already have.
Are you ready to join us
The Customer Care Departments mission is to make sure our customers have the best user experience and that they have no more reasons to buy new. This means the customer experience must match (or beat!) buying brand new products at every step of their journey.
As a Chief of Staff Intern in the Customer Care team youll work closely with the Director of the Customer Care team to help run the engine behind the teams operations and strategic priorities.
YOUR MISSION (IF YOU ACCEPT IT):
- Organize and maintain the Customer Care team roadmap/Jira set reminders for owners to follow up on their projects/tasks
- Lead the preparation and followup of the Weekly Business Review (WBR)
- Work with the data team to build the automated WBR data weekly surfaceSend weekly priorities and coordinate team rituals
- Connect with our Senior Expert Strategic Program manager to align customer delight and Care tasks/priorities
- Be a team amplifier Send a monthly newsletter focused on highlighting CARE Operation wins to fire up the team
YOU ARE IN THE RIGHT PLACE IF:
- English is nobrainer (fully professional capability). If youre extra cool and speak more languages (Spanish German French) bonus points for you!
- Currently pursuing a Masters degree (gap year or final year) in business strategy commerce or impactrelated studies and looking for a 6 months fulltime internship in Barcelona
- A good communicator and team player able to collaborate across multiple departments and lead transversal initiatives.
- Entrepreneurial mindset : proactive curious and creative individual who is also highly organized and detailoriented
- Ability to comprehend and navigate complex environments and strategic issues while being adaptable and focused on making a significant impact
- Familiarity with tools like Jira for task and project management is a huge Plus!
ABOUT THE INTERNSHIP:
- Starting date in July or August 2025
- Duration : 6 months until December 2025
- Fulltime : 35h/week Monday to Friday
- You should be enrolled in a school or university providing an internship agreement for the entire period of the internship!
RECRUITMENT PROCESS:
- Videocall Interview with the Talent Acquisition Specialist (30min)
- Technical Interview (with a live casestudy) with the Director of Care (45min)
- Team fit Interview with another person in the team (30min)
WHY SHOULD YOU JOIN US
At Back Market were committed to hiring and supporting diverse teams of people from all backgrounds experiences and perspectives its one of the reasons were such a highscoring certified B Corp company (93.2).
No matter your role and seniority level youll enjoy impactdriven work with handson career development in an innovative driven and fastpaced environment with benefits to match like:
A mission driven work environment where your day to day makes an impact on the planet. Seriously.
Hybrid work environment with 2 remote days a week and 1 remote work week per quarter plus 3 flex days.
Employee Resource Groups including mentorship programs comprehensive accessibility policies and cultural competency training.
At Back Market we strive to create a workplace that embodies the world were trying to change. Weve embedded our diversity equity and inclusion principles into our DNA from dedicated staff to employee resource groups to our company values.
We know that the perfect background for a role doesnt mean the perfect fit we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process please do not hesitate to discuss this with the Talent Acquisition Team.
Required Experience:
Staff IC
Employment Type
Intern
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