Capacity Planning Manager (All Genders)
Capacity Planning Manager (All Genders)
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Job Description
THE ROLE & THE TEAM
As our Capacity Planning Manager you will play a vital role in ensuring our customer care operations are perfectly aligned with anticipated demand. Leveraging existing forecasts you will develop and implement robust capacity plans across our internal teams and external partners in a largescale multisite structure. Your analysis and planning will be crucial in maximizing efficiency mitigating risks and enhancing our overall customer experience.
INCLUSIVE BY DESIGN
At Zalando our vision is to be the leading panEuropean ecosystem for fashion and lifestyle ecommerce one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process.
our diversity & inclusion strategy: WED LOVE YOU TO DO (AND LOVE DOING)
Develop comprehensive capacity plans for our extensive customer care network ensuring optimal resource allocation.
Maintain and review data related to capacity performance metrics efficiency recommendations operational risks and opportunities and trends to continuously improve our planning processes.
Design build and maintain clear and impactful dashboards that visualize key performance indicators and capacity metrics for various stakeholders.
Proactively identify new methodologies strategies and opportunities to optimize our customer service capacity planning and channel proposition directly contributing to cost reduction and efficiency gains under a structured project.
Communicate effectively with our service providers regarding capacity plans hiring needs and volume trends fostering strong partnerships.
WED LOVE TO MEET YOU IF
Bachelors degree or equivalent and at least 2 years experience in previous experience in capacity planning scheduling workforce management or service supplychain management or an analyst role.
Proficiency in data visualization tools such as Microstrategy Tableau or Power BI enabling you to communicate complex data and planning scenarios effectively.
Advanced skills in Excel and Power Query allowing you to manage and analyze large datasets related to capacity and performance
Experience and knowledge of SQL is a big advantage.
A strong analytical mindset with the ability to interpret and challenge forecasts and translate them into practical capacity plans and recommendations.
Excellent communication skills and the ability to thrive in an intercultural environment. Fluency in English is essential; proficiency in German and other languages is a significant plus.
OUR OFFER
Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for fulltime employees
Relocation assistance available (subject to prior agreement)
Family services including counseling and support
Health and wellbeing options (including Wellhub formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peertopeer review
Required Experience:
Manager
Employment Type
Full-Time
