Collections Supervisor
Collections Supervisor
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Job Description
Key Responsibilities:
- Supervise and support the collections team ensuring productivity and adherence to company guidelines.
- Monitor and analyze delinquent accounts developing strategies to reduce bad debt.
- Establish and track performance metricsfor collectors providing guidance and training as needed. KPIs
- Ensure compliancewith industry regulations and company collection policies.
- Assist with escalated collection cases negotiating payment plans when necessary.
- Prepare reports and maintain accurate documentationof collections activity.
- Collaborate with Region/Salesto address outstanding balances while maintaining positive relationships.
- Provide regular progress reports statistical analysis and insightsto the management team.
- Develop progress spreadsheetsand reporting tools for tracking collections.
- Ability to adapt to change and learn new processes as the business evolves/develops
- Lead monthly meetings with Collections team to discuss KPIs and resolve outstanding issues.
Qualifications & Skills:
- Experience in collections and supervisory or leadership roles.
- Strong knowledge ofcompliance regulations and financial processes.
- Excellent communication negotiation and problemsolving skills.
- Ability to manage ateam effectively providing coaching and performance feedback.
- Proficiency in collections software and reporting tools.
- Intermediate Excel experience.
The ideal candidate will have strong leadership skills the ability to analyze delinquent accounts and experience coordinating collection strategies to minimize bad debt. Additionally the Collection Supervisor must maintain positive relationships with customers negotiate payment plans when necessary and work closely with internal departments to resolve disputes.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
Manager
Employment Type
Full-Time
