Customer Care Support II
Customer Care Support II
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Job Description
Customer Care Specialist II
- Hourly range $17.50 $18.00
Overview
Are you driven by purposeful work and the opportunity to grow your career As our Customer Care Specialist based in Louisville KY you will enjoy making an impact acting as our essential link between clients sales operations and service.
Your core focus as Customer Care Specialist will be to support our customers and operations teams deliver impeccable customer service and ultimately seize the chance to influence build relationships and grow in the process.
In addition you will play a critical role dispatching our teams to deliver bestinclass products and services to our customers the local businesses organizations and institutions that are pillars of our communities.
As you succeed in this role you will build crossfunctional expertise and business acumen opening doors for future career growth at Toshiba.
Explore the Learn More section below to gain more knowledge about Toshiba America Business Solutions.
What Youll Do
- Partner crossfunctionally to assist with problem resolution
- Nurture client relationships by delivering a positive experience
- Respond to client inquiries and issues about service visits device consumption damaged shipments and defective products
- Prioritize service and field assignments by client time of call and territory to minimize response times
- Perform tracking and transit updates and corrections on previously placed orders
- Process incoming supply requests efficiently from contracted accounts
- Review account history to ensure appropriate product levels are shipped
- Ensure our customers understand special pricing models
- Handle client complaints and questions promptly and professionally
- Perform routine account troubleshooting to ensure customer satisfaction
- Initialize maintain and update customer systems and records
- Generate reports and ensure customer care activities are timely and accurately documented
- Assess unreported customer contacts on machines per contract guidelines
Qualifications
- High School Diploma or GED
- A year or more (1) of experience in the areas of order processing customer account maintenance and customer support
- Expertise in utilizing CRM systems (Preferred)
- A reputation for solid communication skills
- Versed in presenting information oneonone and in small group situations to customers and team members
- Proficient in Microsoft Excel and Word
Whats in it for you
- Group health coverage (medical dental & vision)
- Employee Assistance Programs
- Pretax spending accounts
- Pet Insurance
- 401(k) plan
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule paid vacation & sick/personal business/volunteer days.
Learn More
The content below is exclusively available on our careers site job descriptions:
eBRIDGE Global Print 2023 Stevie Award Winner
Toshiba Office Collection Virtual Demonstration (YouTube)
Client Testimonials (YouTube Playlist)
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.
Employment Type
Full-Time
