Lead - New Hire Training

Responsibilities:

• The Banking and Finance Trainer will be responsible for delivering Training to our new hires and existing staff using various teaching tools and resources. Develop nonclassroom communication and training materials e.g. handouts; prepare accurate and meaningful internal and external training reports. Responsible for selfskilling & certification during periods of inactivity (New Hire). Perform other related duties and assignments as required and as assigned by the Training Manager.

• The Trainer must be performancedriven and eager to innovate new opportunities for their curriculum development.

  The role will encompass:

• Provide Training to new and existing employees
• Develop and deliver training plans and curriculum to classes up to 25 FTE
• Develop and utilize a variety of creative teaching techniques
• Develops and delivers Training plans to include knowledge assessments
• Completes in/ out class audits and deep dives
• Maintain current reporting on Training progress effectiveness and improvements
• Accountability re staying informed on client changes products and processes
• Complete monthly Training phone time 4hrs
• Provides reporting re new hire performance 030 days
• Accountable for the consistency/execution/results/coordination & delivery of New Hire Training Nesting & BQM.
• Coaching Development & Performance Management of the new hires and VTFs
• Responsible for consistency & compliance to all mandated tools templates formats & reporting guidelines
• Responsible for the throughput & New Hire Attrition as deemed by the upstream processes 0 through end of Nesting 30 days (varying degrees of accountability).
• Responsible for achieving 030 days cycle KPIs and consistently improving them.
• Recommending and initiating process changes as part of continuous improvement.
• Plans project manages executes & ensures training delivery (New Hire Ongoing) for clients.
• Proactively engages and manages the operatingcenter service delivery relationship.
• Interact and comply with all Client Internal & External Audit requirements.
• Collaborate influence and partner with Training Manager and support partners.
• Represents Training in all relevant strategic and tactical forums internal & external for Banking Programs.
• Partners with Service Delivery/Quality to determine needs and gaps within assigned program
• Proactively seeks to improve Training Delivery for the program via content context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.
• Lead special projects or new business developments that require specialized training attention.
• Participates in weekly/biweekly/monthly/quarterly performance reviews with Training Managers SD & Client as required.

Qualifications :

• Earned a Bachelors degree in any field (Major in Education or Communication preferred)
• At least 23 years of work experience as a Trainer.
• Excellent working knowledge on Microsoft Office applications (Excel Powerpoint Word and Outlook)
• Strong English verbal and written communication skills
• Strategic in developing solutions and process improvements
• Willingness and ability to work in a shifting or graveyard schedule
• Must have banking experience
• No infractions on file within the past six (6) months
• In current role for a minimum of 12 months (1 year)

Additional Information :

All your information will be kept confidential according to EEO guidelines.

As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.

Remote Work :

No

Employment Type :

Fulltime