Tiffs Treats: Customer Service Representative Fulltime & Parttime Location: Remote in Austin TX (initial onsite training at Tiffs Treats Command Center)
Department Hours: - MondayFriday: 7:00 AM 12:00 AM
- Saturday & Sunday: 8:00 AM 12:00 AM
We are hiring for both fulltime and parttime schedules. Candidates must have availability to work within these hours. Starting Pay: $16.00/hour Benefits - Health Dental and Vision insurance (for fulltime employees after 90 days)
- Paid personal/sick time
- 401k program (after 6 months)
Training Details: - Monday Friday; June 9th June 20th
- Mandatory inperson training
About the Role: As a Customer Service Representative at Tiffs Treats youll play a key role in delivering an exceptional experience to our customers. Whether fulltime or parttime youll be an important part of our team helping customers navigate their orders answering their questions and solving any issues that ariseall while working remotely.
In this role you will: - Provide topnotch service by assisting customers with orders answering product inquiries and educating them on our offerings.
- Troubleshoot customer concerns with a positive solutionsfocused attitude to ensure fast and effective resolutions.
- Be a brand champion creating a friendly and welcoming experience with every customer interaction.
- Handle customer interactions efficiently whether youre managing a steady stream of calls or focusing on key issues during your shift.
Work from Home Requirements: - Reliable highspeed internet connection.
- Quiet and distractionfree workspace.
- Chromebook/laptop and headset (provided after training).
- Must be able to make it to out Austin office within an hour at any time.
Qualifications: - 1 years of customer service experience ideally in a contact center or retail environment.
- Solid computer skills including experience with tools like PureCloud Slack and Google Chrome.
- Excellent typing speed and accuracy.
- Bilingual (English/Spanish) skills are a plus.
Key Responsibilities: - Adhere to all customer service policies and guidelines.
- Consistently meet or exceed performance goals and KPIs as set by management.
| Required Experience:
Unclear Seniority