Customer Inquiry Support Representative
Customer Inquiry Support Representative
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Job Description
Posting End Date:
May 26 2025Employee Type:
RegularFull timeUnion/Non:
This is a unionized positionBargaining Unit/Local: Unifor Local 758 Windsor Office
Rate Classification: Grade 6 $38.83 $42.88 per hour.
Employee Type: One (1) Permanent Fulltime Position
We are seeking a Permanent Customer Inquiry Support Representative to join our hardworking team!
In this role you will arrange payment with residential and commercial customers on overdue bills work with appropriate third parties as needed and answer customer questions and concerns regarding their account.
Our ideal candidate has excellent communication and problemsolving skills with a focus on providing professional and
supportive customer service.
Are you passionate about providing outstanding customer service Apply today!
What you will do (Responsibilities):
Processes and determines appropriate action for all delinquent gas accounts.
Initiates outgoing calls and monitors accounts from online systems or hardcopy reports.
Receives calls via automated dialer platform to resolve collection concerns.
Works closely with internal and external partners/customers to ensure the best course of action is taken on delinquent accounts.
Works offline assignments including but not limited to customer inquiries agency assist high balance account monitoring RDLK/RUNL notification issues (CC20s) bankruptcies tenant notices and vital service requests.
Processes adjustments orders reports and other account updates as required. Forwards inquiry/complaints as per defined process.
Follows company and business unit processes policies and procedures.
Assists with training as requested.
Promotion of corporate programs/initiatives as required.
Completes other tasks and assists other departments as assigned.
Who you are (Qualifications):
You will have the following combination of education skills experience:
Minimum high school education.
Excellent verbal and written skills required.
Excellent customer service and negotiation skills required.
Demonstrated desktop skills required (Excel Word MS Outlook MS Word).
Demonstrated accurate keyboard/data entry skills.
Experience in a Call Centre and/or Collections environment would be an asset.
Demonstrated ability to work in a fastpaced team environment.
Experience working in SAP CIS would be an asset.
Must be able to work responsibly under direct and indirect supervision.
Mandatory Testing: Call center testing
NOTE: As this position is within the Local Bargaining Unit identified above please note that members will be given first consideration. We accept applications submitted via our online recruiting system only.
At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening including a criminal records check.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
