983- M365 Business Advisors Queue Manager
983- M365 Business Advisors Queue Manager
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Job Description
Key responsibilities:
Support Team Lead and Other QM (Queue Manager) in Accepting Meeting SLA and Assigning Cases.
Identifying the right case for the most Suitable Ambassadors.
Grasping Challenges and collaborating with Team lead in Innovative Ideas.
Helping the Team Lead with Functional and operational activities as per Requirements.
Qualifications :
You should possess:
Willingness to work and adapt with different tools
Great English languages communication
Solid communications skills
Open to collaborate with TL and the ambassador in case of need
Good Team Player
Please note that you willl be required to complete a recurring Identity Verification check (IDV) and the to be considered you agree to meet the device and tool requirements listed below.
Computer that is not joined to another companys domain neither managed by any remote management inventory systems or tools.
- Preferred: Dedicated laptop or PC for this project with no additional work or personal software installed
- OR have a PC with DUAL boot where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project
- OR have an additional USER profile dedicated only for this project with no other software running
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- Ethernet connection required
- For security requirements freelancers will not connect to the provided systems and tools using WiFi neither using any public networks.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rdparty antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam preferably compatible with Windows Hello Technology
- There is a background check required for this contract as permitted under applicable law. You understand and agree that the failure to pass this background check will be considered a material breach of the contract terms and your contract will be ended immediately.
The program you will join fosters community social good diversity and inclusion.
Additional Information :
The program the freelancer will join fosters community social good diversity and inclusion. Freelancer agrees to participate in suitable and convenient social good community collaboration and diversity and inclusion related activities being active in those programs.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
