Customer Service Agent Supervisor

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel Emmonak Dillingham King Salmon Cold Bay Dutch Harbor Kenai and Anchorage Grant Aviation provides scheduled air transport of passengers cargo and mail as well as air ambulance and charter service. Grant Aviation employs approximately 360 people.

We believe that air travel isnt a luxury its a necessity and we are committed to creating a safe friendly and reliable experience for all our customers.

Our company is built upon respect for our customers employees and communities and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional while staying true to our Alaskan roots and commitment to the personal touch.

Position: Customer Service Agent Supervisor

Life On The Job

This position is a rotational yearround based in Bethel AK

In the role of Customer Service Agent Supervisor you will oversee and support the customer service agents (CSAs) to carry out all functions of the ticketing counters including managing and booking reservations for passengers luggage and cargo processing payments performing data input generating reports and resolving customer service issues. This is a public facing role that interacts with large volumes of customers in person over the phone or by email. Strong leadership skills are key in this role as you will help guide motivate and train up your team.

What We Offer

• Medical dental and vision.
• Companypaid life insurance and AD&D.
• PTO and paid holidays.
• Flight benefits.
• 401(k) program.
• Employee assistance program.
• HSA for qualified plans.
• Voluntary life insurance and AD&D.
• Voluntary short and longterm disability.
• Voluntary accident critical illness and hospital indemnity.

What You Offer

• Excellent communication and interpersonal skills.
• Selfmotivated and solution oriented to anticipate the needs of others in a fastpaced environment.
• General comfort with Microsoft Office applications.

• A commitment to respectful and effective customer service.
• Carrying oneself with integrity professionalism and resourcefulness always.

This Role Requires

• High school diploma or equivalent.
• Valid drivers license and acceptable driving record.
• Ability to pass a 10year background check and to work in the US.
• Ability to lift approximately 50 pounds.
• Ability to learn and operate a computerized reservation system.
• Ability to perform tasks within parameters specified by various regulatory agencies.

Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: .