Operations Supevisor
Operations Supevisor
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Job Description
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technologyenabled solutions that help the world move safely and easily. We are fostering the development of safe cities working with police departments and municipalities to install over 4000 redlight speed and school bus stop arm safety cameras across North America. We are also creating smart roadways serving the worlds largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems processing nearly 165 million transactions each year across 50 individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidlygrowing entrepreneurial company that operates with a peoplefirst philosophy and approach. The company lives by its core valuesDo Whats Right Lead with Grace Win Together and Own Itin everything it does for its customers and team members. The company seeks to grow aggressively both organically and through acquisition to continue to be the undisputed market leader with these five core competencies: bias for action customer focus teamwork drive for results and commitment to excellence.
Position Overview:
This leader is someone who exercises good judgment and makes sound business decisions and has a proven ability for leading a fullservice team with multiple daily functions to oversee. A successful candidate will have a strong leadership foundation and be a selfstarter who independently and successfully manages inventory levels along with everchanging customer business requirements. The candidate must place great emphasis on high quality work paired with efficient production while also effectively fostering sustainable engagement. It is essential that this leader has a true customercentric mindset mindful of internal and external customers. The candidate should be able to assist Verra Mobility personnel with the development and maintenance of training materials that they will use to train incoming processors.
This Operations Supervisor will take direction from and collaborate closely with the Operations Manager of Event Processing within Verra Mobilitys Government Solutions division.
Core Responsibilities:
- Develops and motivates employees by means of strong communication timely feedback valuable coaching and wellwritten and meaningful performance reviews.
- Manages daytoday business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customerspecific SLA requirements.
- Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
- Conducts regular 1on1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
- Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
- Tracking attendance and tardiness; provides progressive discipline for attendance performance and/or behavior issues.
- Develops and continually strengthens working relationships with other internal departments customers and thirdparty vendors.
- Serves as a changeagent in helping to implement process and/or organizational change efforts across the department.
- Independently engages in service recovery activities by addressing escalated customer issues either in person over the phone or via email communications.
- Develops and continually strengthens working relationships with other internal departments customers and thirdparty vendors.
- Manages daytoday business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customerspecific SLA requirements.
- Grows a strong understanding of the tasks and responsibilities of their direct reports and is capable of assisting in these tasks weekly including but not limited to: Data Entry Mailroom and Evidence Package support.
- Perform other duties as assigned.
Required Knowledge Skills and Experience:
- Bachelors degree required or equivalent work experience.
- At least two years of supervisor experience with a startup or experience building a team is a plus.
- Ability to develop and successfully engage with employees.
- Strong analytical problem solving and decisionmaking skills.
- Ability to maintain professionalism and to work well with others.
- Exceptional relationship building skills both internal and external.
- Strong verbal and written communication skills.
- Quality driven with a strong attention to detail.
- Ability to prioritize multitask and meet all assigned deadlines.
- Strong computer skills using Microsoft Office (e.g. Word PowerPoint and especially Excel).
Aligned with Verra Mobility Values
- Do Whats Right Weve committed to doing the right thing for each other and for our customers integrity is our DNA
- Lead With Grace We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
- Own It We foster a culture of accountability and excellence where going the extra mile is standard practice.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability optimize and align work focus on the customer and cultivate innovation.
- Do Whats Right. We champion integrity and good character. Our team members model ethical behavior demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion and we are authentic and candid. Our employees demonstrate selfawareness care for others instill trust and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate value differences think and act globally foster an engaging work environment and recognize and develop others.
With your explicit consent which you provided as part of the application process we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.
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Employment Type
Full Time
