E-commerce Operations Specialist (ZR_23431_JOB)
E-commerce Operations Specialist (ZR_23431_JOB)
Posted on :
22-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
This is a remote position.
Schedule:
- 36 hours per week
- Monday Friday
- 2:00am 3:30am PST Reporting
- 2:00pm 7:24pm PST Main work hours
- Saturday
- 2:00am 3:30am PST only Reporting
About the Role:
We re looking for a sharp organized and selfmotivated team member to become the founder s right hand in daytoday operations customer service product setup and most importantly improving the way we run. You won t just do tasks you ll build the systems that make them better. You ll be responsible for analyzing how things work today identifying what s not working and taking the lead on implementing clean scalable solutions.
From managing daily order reports and responding to customers to setting up new products and streamlining messy workflows you ll wear a lot of hats and we ll rely on your judgment and initiative to keep things running smoothly. You ll also oversee and support another VA (who handles artwork file creation) and you ll have room to grow into a longterm leadership role inside the business.
Key Responsibilities:
Operations & Fulfillment
- Create and maintain daily order reports across platforms (Shopify Etsy Faire Chewy Amazon)
- Follow up with customers when customization info is unclear or missing
- Collaborate closely with our current VA ensuring timely handoff and workflow continuity Check the current VA s work for accuracy and address any errors or training requirements.
- Take full ownership of our reporting system improve clarity accuracy and automation wherever possible
Product & Listing Management
- Set up and manage product listings across all sales platforms.
- Ensure listings are visually clean SEOoptimized and free of errors Manage variant images metadata tags and backend setup consistency
- Support launch coordination by preparing listings in advance of drops
Vendor & Inventory Support
- Track supplier quotes invoices and lead times
- Maintain and organize product spec sheets
- Help with reordering logic and keeping product info clean and current
Customer Experience (Email & Support)
- Respond to customer service messages across platforms (excluding social media)
- Write in warm clear conversational American English no templated or robotic replies
- Solve problems proactively follow up on open issues and communicate with kindness and confidence
- Maintain and improve a library of response templates and service SOPs
Process Building Automation & Documentation
- Audit current workflows and identify areas for improvement
- Document new processes with clear SOPs Loom videos and visuals
- Set up and test automations using Zapier Make AI tools etc.
- Organize Google Drive folders naming conventions and file structure
- Proactively clean up and streamline anything chaotic redundant or outdated
Project Coordination & Business Support
- Maintain calendars for launches promos campaigns and content drops
- Track internal deadlines and follow up with relevant team members
- Take ownership of small operational projects and see them through to completion
- Prepare reports on process bottlenecks customer trends or recurring issues with proposed improvements
Qualifications:
- 3 experience with Shopify and ecommerce product setup
- Proficiency with tools like Google Sheets Google Drive Notion Asana or Airtable
- Extremely organized proactive and selfdirected
- Confident writer in natural friendly American English
- Comfortable managing others and giving constructive feedback
- Analytical mindset always looking for ways to streamline or improve
- Techsavvy comfortable using automation tools troubleshooting small issues and experimenting with new tools
- Excited to grow with a small business and take on more responsibility overtime
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance Job
ZR23431JOB
.
Employment Type
Full Time
Company Industry
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
