Product Manager for AI Site Chat
Product Manager for AI Site Chat
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Job Description
As a Product Manager in the AI Site Chat team youll shape the future of AIpowered conversational experiences that help businesses grow. Our product goes beyond customer support it also proactively assists with sales surfaces insights for business owners and drives smarter decisionmaking through intelligent chat and search. Youll work on tools that blend the best of human interaction and AI helping users get instant answers engage customers and unlock new opportunities for growth.
Define and execute product priorities that drive measurable value for users and align with business objectives
Develop and manage a product roadmap that supports key use cases across customer support sales and business intelligence
Ensure product success by tracking and improving core KPIs such as conversion rates satisfaction scores resolution time and business impact
Conduct user research and data analysis to uncover new opportunities for proactive AIdriven engagement and revenue growth
Effectively communicate product vision milestones and progress to stakeholders across product engineering sales and leadership
Collaborate with AI/ML teams to ship features powered by advanced language models that are accurate trustworthy and humancentric
Qualifications :
3 years of product management experience ideally in B2C B2B SaaS AI or customer engagement platforms
Strong technical understanding and curiosity about AI/ML technologies and their realworld applications
Strategic thinker who can identify opportunities to drive both user value and business outcomes
Experience delivering product features for proactive engagement sales enablement or customer success a strong plus
Skilled in using data and user feedback to inform prioritization and product design
Familiarity with support or CRM tools chatbot platforms or business analytics an advantage
Experience scaling earlystage products
Additional Information :
Were the AI Site Chat team building conversational AI that helps businesses thrive. Our platform automates support increases conversions and delivers actionable insights through AIpowered interactions. Whether its resolving a customer issue closing a sale or revealing trends in user behavior our product is designed to make every conversation a catalyst for growth.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
