Country Sales Manager

Your responsibilities:

• Business Plan & Current Forecast: Support of planning. Break down of Business Plan to (key)account/Product Group level    
• Develop and implement sales strategy/distribution concept; in general based on Business Plan (e.g. for sales channels districts brand(s); optimize customer structure
•  Analyse & determine best possible use of customer potentials and needs (Strategy SWOT Brands KPIs)
• Plans projects for workshop consultant to gather market information and leads to support Business Plan
• Establish maintain and develop professional customer relationships. Offer professional availability (visits tel email) and have contact with all relevant persons and aim at long term and trustful relations
• Participate in customers activities (e.g. open days openings) and Mobility Aftermarket activities for customers (e.g. product trainings)
• Consult customers about market relevant issues (marketing campaigns competition how to improve brand recognition
• Ensure efficient procedure for complaint mgt. if necessary handle complaints personally
• Find best solutions for complaints (under consideration of economic time and relationship aspects)
• Drive and support acquisition of new customers which fit the Mobility Aftermarket strategy
• Meet and exceed customers expectation Increase customer satisfaction
• Ensure availability of al customer & prospect potentials and targets in Bosch Systems.
• Break down Business Plan to detailed year plan for customers (Potential turnover/ Product Group activities/measures/resources)
• Negotiate agree and confirm annual customer agreements/contracts (personally or supported by team member)
• Develop and carry out activities to reach targets manage this with available resources
• Push and promote marketing activities on the customer basis in order to leverage the turnover
• CSM is responsible to implement in the country the RBKE contract conditions
• CSM is responsible for the budgeted (out of invoice) resources in order to achieve the assigned country target
• CSM needs to give visibility to Product Specialist on End Year Bonus and Valued Added Services
• Visit management: Prepare personal visits (targets statistics OPL action list)
• Followup on tasks
• Monitor relevant KPIs and carry out appropriate activities to reach targets
• Credit & payment management: monitor and react if check and release special credit limits
• Provide/report: statistics forecasts document and submit business expenses
• Training for customers (value argumentation benefits product features)
• CSM bring the voice of the customer into the organization
• Gather market information to get a clear and updated picture of the market needs (customer/product)

Qualifications :

Education:

• Bachelors degree on commercial economics (marketing/sales or business administration)    
• Technical understanding related to the automotive industry
• Minimum 5 years working experience in sales/mkt environment
• Minimum 3 years experience in Independent After Market (IAM)                                      
• Experience in workshop / sales management (general process & organizational) preferably in automotive industry (AutoCenters Tyres business fleet business  etc)              
• 3 years Experience in distribution via wholesaler b2b environment                           
• Excellent negotiation skills in decision maker environment                                                  
• Excellent English language skills and knowledge of French & German is a plus       
• Excellent office software skills

Experience and knowledge:

• Strong knowledge about markets / countries in Belt of Africa region (Ex: DRC Nigeria Kenya Tanzania etc)
• Take ownership on resolving topics from internal and external customers.
• Good data analysis skill responsive with rigorous logical and structural thinking       
• Excellent English language skills and knowledge of French & German is a plus       
• Excellent office software skills.                                                                             

Your personal characteristics and skills:

• Good communication skills to different levels externally and internally.                              
• Strategical thinking and planning                  
• Additional assets: clear priority setting team player ability to handle conflicts.
• Professional appearance                               
• Fit to the sales team                                      
• Builder of strong long term relationship and networks                                                          
• Drivers license                                               
• Willing to travel frequently

Remote Work :

Yes

Employment Type :

Fulltime