Your responsibilities:
- Business Plan & Current Forecast: Support of planning. Break down of Business Plan to (key)account/Product Group level
- Develop and implement sales strategy/distribution concept; in general based on Business Plan (e.g. for sales channels districts brand(s); optimize customer structure
- Analyse & determine best possible use of customer potentials and needs (Strategy SWOT Brands KPIs)
- Plans projects for workshop consultant to gather market information and leads to support Business Plan
- Establish maintain and develop professional customer relationships. Offer professional availability (visits tel email) and have contact with all relevant persons and aim at long term and trustful relations
- Participate in customers activities (e.g. open days openings) and Mobility Aftermarket activities for customers (e.g. product trainings)
- Consult customers about market relevant issues (marketing campaigns competition how to improve brand recognition
- Ensure efficient procedure for complaint mgt. if necessary handle complaints personally
- Find best solutions for complaints (under consideration of economic time and relationship aspects)
- Drive and support acquisition of new customers which fit the Mobility Aftermarket strategy
- Meet and exceed customers expectation Increase customer satisfaction
- Ensure availability of al customer & prospect potentials and targets in Bosch Systems.
- Break down Business Plan to detailed year plan for customers (Potential turnover/ Product Group activities/measures/resources)
- Negotiate agree and confirm annual customer agreements/contracts (personally or supported by team member)
- Develop and carry out activities to reach targets manage this with available resources
- Push and promote marketing activities on the customer basis in order to leverage the turnover
- CSM is responsible to implement in the country the RBKE contract conditions
- CSM is responsible for the budgeted (out of invoice) resources in order to achieve the assigned country target
- CSM needs to give visibility to Product Specialist on End Year Bonus and Valued Added Services
- Visit management: Prepare personal visits (targets statistics OPL action list)
- Followup on tasks
- Monitor relevant KPIs and carry out appropriate activities to reach targets
- Credit & payment management: monitor and react if check and release special credit limits
- Provide/report: statistics forecasts document and submit business expenses
- Training for customers (value argumentation benefits product features)
- CSM bring the voice of the customer into the organization
- Gather market information to get a clear and updated picture of the market needs (customer/product)
Qualifications :
Education:
- Bachelors degree on commercial economics (marketing/sales or business administration)
- Technical understanding related to the automotive industry
- Minimum 5 years working experience in sales/mkt environment
- Minimum 3 years experience in Independent After Market (IAM)
- Experience in workshop / sales management (general process & organizational) preferably in automotive industry (AutoCenters Tyres business fleet business etc)
- 3 years Experience in distribution via wholesaler b2b environment
- Excellent negotiation skills in decision maker environment
- Excellent English language skills and knowledge of French & German is a plus
- Excellent office software skills
Experience and knowledge:
- Strong knowledge about markets / countries in Belt of Africa region (Ex: DRC Nigeria Kenya Tanzania etc)
- Take ownership on resolving topics from internal and external customers.
- Good data analysis skill responsive with rigorous logical and structural thinking
- Excellent English language skills and knowledge of French & German is a plus
- Excellent office software skills.
Your personal characteristics and skills:
- Good communication skills to different levels externally and internally.
- Strategical thinking and planning
- Additional assets: clear priority setting team player ability to handle conflicts.
- Professional appearance
- Fit to the sales team
- Builder of strong long term relationship and networks
- Drivers license
- Willing to travel frequently
Remote Work :
Yes
Employment Type :
Fulltime