Customer Service and Claims Processor Associate with Italian

About us
Cigna Corporation is a global health service company. We provide healthcare products and services group disability life accident and international insurance directly to individuals and through employers and intermediaries. Cignas mission is to help our customers to improve their health wellbeing and sense of security. We are an American multinational present around the world such as England Belgium India Malaysia Spain.

About the role

This is a double role: the agent will do Customer Service and Claims. The communications with the customers are made by phone and email.

Key Areas/Functions

• Provide excellent customer service to a portfolio of clients with life hospitalisation dental and bill protector policies.
• Manage the administration tasks related to the position: answer to emails and post manage reports cancel policies process claims.
• Good knowledge of the portfolio to be able to answer the customers queries related to their products and claims.
• Manage complaints received in accordance with the countrys regulations.
• Build relations with internal departments and business partners to provide a quicker and better service to the customer.
• Call monitoring and quality review in order to rate Team Performance.
• Identify potential process improvements and make recommendations to the supervisors.
• Actively support other agents to help the team to reach the common goals/targets.

Key Skill and Knowledge

• Experience in Life Insurance products claims environment and customer service focused organisation.
• Experience in Complaints resolution.
• Experience of working in a Contact Centre environment.
• Ability to meet/exceed targets and manage multiple priorities.
• Proficiency in Microsoft Office applications.
• Advance level of ITALIAN or native speaker.
• Advance level of English. Any other European language will be a plus.
• Excellent attention to detail; high level of accuracy.
• Strong interpersonal skills with excellent verbal and written communication to internal and external clients.
• Ability to work under own initiative and proactive in recommending and implementing process improvements.
• Ability to organise prioritise and manage workflow to meet individual and team requirements
• Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.

Key Competencies

• Customer focus
• Learning and applying quickly
• Problem solving
• Conflict management

What we offer

Contract: Permanent

Environment: Multicultural working environment

Hybrid working: Enjoy working from the comfort of your home 4 days per week and 1 day from our Madrid office.

Shift: 8:45 to 17.30 Monday to Friday

Social Benefits: Private Medical and Dental Insurance Restaurant card Educational Development Program Foreign Language Scholarship 100% sick leave coverage flexible compensation.

Start date: As soon as possible.

Do not hesitate and apply now!

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.