L1 NOC Engineer
L1 NOC Engineer
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Job Description
Overview
NSC Global is currently looking for a L1 NOC Engineerto join our growing company.
NSC Global provides global network implementation and support solutions to worldclass organizations delivering cost savings and operational simplicity. Our goal is to partner with worldclass enterprises helping them become more agile create commercial advantage and build quality through design deployment support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London UK and a US headquarters in Mason OH. Please review our website at more information on our organization.
The Network NOC resource will participate and assist in monitoring and troubleshooting within clients network rack and cable efforts within the onpremises data center assist with vendor coordination of WAN circuits.
Responsibilities
- Work within a remote team Responsibility for daytoday operations of the TCE environments located in Calgary Houston Charleston West Virginia and field locations through USA Canada and Mexico.
- Monitor the network events using the network monitoring and management tools
- Correlate events to identify root cause.
- Escalate to higher level teams as needed.
- Facilitate vendor coordination for circuit troubleshooting.
- Facilitate requests for network changes for WAN circuits on premise data center network changes routers switches VPNs.
- Support implementation and configuration of new network environments for TCE projects
- Assist in troubleshooting efforts for infrastructure issues within the TCE Network estate
- Assist with procurement tracking and distribution of Network Hardware
- Hands on troubleshooting
- Assist other teams with troubleshooting at various different levels.
- Update CMDB with accurate CI information
- Provide Network related reports as requested.
- Interact with WAN vendors to ensure resolution of issues SLA compliance and maintenance.
- Comply with all SLAs associated with the TCE Data Network
Qualifications
Qualifications:
Education:
- Diploma in Computer Science certification completed or ongoing.
Work Experience:
- One year in networking technologies and operations
- Basic Knowledge of DC Network equipment
- Basic Knowledge of LAN Network equipment
- Basic Knowledge of WAN network equipment
Work Requirements:
- Position based at Calgary TCE location.
Knowledge and Skill Requirements:
- Some Understanding of networking infrastructure (routers switches)
- Exposure to VoIP solutions and capabilities
- Efficient problemsolving skills.
- Some Understanding of Network tools Solarwinds Whats Up Gold NetScout etc.
- Good Understanding of WAN technologies
- Practical Understanding of Cisco technologies and uses.
Employment Type
Full-Time
