Part-time Customer Service Representative, 12-month term
Part-time Customer Service Representative, 12-month term
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Job Description
Position Type:
Temporary TemporaireIf youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place.
As a national health solutions partner we put people first in everything we do and that begins with our team of 8000 professionals who bring a crosssection of diverse life experiences and career expertise to Medavie. By collaborating and innovating together our employees are creating industryleading solutions in insurance primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest and its reflected in our awardwinning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth flexible work options meaningful experiences and supportive leadership. Medavie is where employees can be their best selves feel they belong and achieve their full potential. Be part of it by applying for a position with us today.
As aParttime Customer Service Representativesupporting theNova Scotia Provincial Programs you will be part of a team environment communicating with key customers by telephone in a knowledgeable and professional manner. This position is based in a contact center with high call volumes requiring a dedicated focus on each call to enhance the customer experience. The role involves wearing a headset for prolonged periods. The goal is to provide a consistent positive customer service experience. Hours of operation are8:00 am to 5:00 pm Monday to Friday.
Key Responsibilities:
Serve as the initial contact resolution for a high volume of incoming telephone calls.
Committed to excellence in customer service providing the highest level of dedication in all program areas.
Access customer needs and address issues in a timely manner (including appropriate customer followup) meeting quality objectives.
Quickly assess and resolve any challenging situations and provide effective strategies aiming for a first call resolution
Respond to inquiries related program eligibility and other general inquiries.
Meet the key performance indicators (KPI) required by the MSI Contract.
Provide operational support to Provincial Programs as needed.
Adhere to established policies and guidelines defined by the NS Department of Health and Wellness.
Adhere to privacy guidelines following proper procedures.
Process documentation related to the various provincial programs as required.
Qualifications:
Highly effective listening skills to ascertain customers needs and determine appropriate action required for solution.
Excellent verbal skills to explain complex issues to customers.
Excellent written communication skills.
High degree of attention to detail and accuracy when updating resident files.
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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment retention advancement and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process please email: .
Required Experience:
Unclear Seniority
Employment Type
Part-Time
