Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace helping Australians discover the joy of finding and buying their next car. Youll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.
Day to day you will:
- Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.
- Deliver prompt first responses and effectively qualify leads ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
- Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
- Efficiently resolve issues by identifying and escalating problems aiming to reduce repeat customer contacts.
- Stay informed on Drive Marketplace platform changes product updates and market trends to provide expert guidance to consumers and dealers.
Qualifications :
What youll bring:
- 1-2 years of customer service/success experience ideally in digital advertising e-commerce or automotive.
- Strong communication skills with a customer-first approach.
- Proficiency in CRM platforms like Salesforce.
- A knack for data analysis to support client goals.
- Excellent organisational skills and the ability to multitask effectively.
- Comfort working independently and collaboratively with various teams.
Additional Information :
Nine is Australias largest locally owned media company. Working at Nine youll have access to a unique range of experiences and opportunities helping drive the success of the countrys most trusted television radio digital and publishing brands.
Our content reaches almost every Australian - meaning what we do has real impact. We bring people together celebrate the big moments and capture the everyday ones.
Some of our most beloved brands have been part of Australian life for generations and others - new on the scene - have already found their place firmly in our lives. Were evolving and we need people like you to bring new ideas innovate and make your mark.
How we work
At Nine our flexible work options vary by role and team. Depending on the position this may include flexible hours hybrid work or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion:
Were committed to a safe respectful and inclusive Nine. From day one youll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people people with disabilities and of all ages genders nationalities backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
