Senior Software Consulting Specialist - BMS

ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a communitydriven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections our colleagues and our community. And we accept all kinds.

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We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.

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General Summary:

The Software Consulting Specialist BMS is responsible for evaluating the needs of new and existing clients as they learnand implement ConnectWise software. This role works in partnership with crossfunctional teams to ensure clients have thenecessary support needed as they become more integrated with ConnectWise products.

Essential Duties and Responsibilities:

• Coordinates all aspects of project implementation for BMS products working closely with the client and internal projectteam
• Assists and trains clients on ConnectWise solutions to solve their needs
• Manages the workflow/timeline with client start date while continually updating notes
• Trains on selected products services processes and procedures
• Monitors projects implementation plan in accordance with contract agreement to meet client expectation
• Conducts kickoff meetings with new clients to review expectations project implementation timeline andplan milestones or deliverables
• Effectively communicates to clients on project status
• Maintains key performance indicators and metrics provided by management
• Assists with coaching/mentoring colleagues on products processes and industry
• Engages in ongoing product crosstraining as identified
• Provides support to crossfunctional teams with a high attention to detail
• Researches analyzes and documents findings
• May influence others within the Service & Support team through the explanation of facts policies andpractices

Knowledge Skills and/or Abilities Required:

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Strong presentation data analytics and communication skills
• Ability to plan organize and prioritize multiple projects to independently meet deadlines and completetasks in an accurate manner
• Ability to easily convey large amounts of complex information
• Ability to use discretion exercise good judgement and maintain confidential information

Educational/Vocational/Previous Experience Recommendations:

• Bachelors degree in related field or equivalent business experience
• 5 years of related experience
• Preferred: MBA and industry experience
• Preferred: Experience with ConnectWise products

Working Conditions:

• Remote or hybrid depending on location
• 010% travel may be required

ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or.