Meeting & Events Manager
Meeting & Events Manager
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Job Description
We are looking for a FUN PASSIONATE & EXTROVERTED Meeting & Events Manager who wants to join our FANTASTIC MEETING & EVENTS TEAM at Pullman London St Pancras!
You will be heading the Meetings & Events department to achieve maximum revenue and client relationships through effective and efficient sales techniques and strategiesproviding excellent customer service at all times to all customers
In this role you will lead a team of one Senior M&E Executive two M&E Executives and one M&E Coordinator in planning and executing meetings events and conferences for up to 446 guests from start to finish.
You will work closely with our clients agents and team members to ensure seamless coordination and delivery of all aspects of the event.
This role requires proven record of accomplishment in event management.
We are part of a global brand of 155 hotels worldwide and part of Accor Europes Largest hotel company with 5000 hotels.
Come and be a part of our vibrant sales team with 17 individual event spaces including the creative Shaw Theatre. The successful applicant will be highly organised creative and driven.
Your role will include managing and directing all aspects of the Meeting & Events Sales department including leading developing and motivating a highperforming team ensuring the department meets and exceeds the budget and maximises the conference and events revenue and profit through active selling and commercial management techniques.
- Diary Management to ensure the Business on the Books is the most profitable for the hotel
- To establish yielding policies for optimizing meeting space with F&B Sales & Revenue Management
- To coordinate meeting organiser and client show rounds to hotel
- Ensure all enquiries are dealt with promptly and in line with Accor standards
- Set daily/weekly targets for the team
- To proactively phone existing clients for repeat business
- To participate in the weekly/monthly revenue meetings ensuring agreed outputs & activities take total revenue into consideration
- To monitor & share revenue trends to support revenue driving/maximizing actions This includes forecasts channel delivery pace market segments Turn Down SpendPAR Conference measures
- To develop SOPs and monitor to ensure are in place
- Competitor board spotting
- To participate in client events in the hotel in conjunction with sales department
- To coordinate and implement any conference or promotional offers within the conference/meeting/events market in line with hotel strategy
- To recruit induct and train employees in a systematic process and professional way to meet the needs of the business. Develop training plans for each team member
Qualifications :
Key Skills and Behaviours required:
Organisation and time management skills
Strong leadership qualities
Strong communication skills both written and verbal
Administration and problem solving skills
Ability to work to deadlines
Customer focused
Attention to detail
Creative
Driven towards maximising sales and meeting departmental budgets
Use of OPERA Cloud and Delphi system is preferable
Additional Information :
Benefits
Two complimentary Bonus Breaks benefit from a free one or two day break in another Accor property in the UK each year
Employee benefit card offering discounted rates in Accor Hotels worldwide
Free meals on duty and access to hotel Gym
Up to 33 days of annual leave per annum
10% Annual Bonus
Salary: 46360 per annum plus 10% annual bonus
The successful candidate must already have eligibility to work in the UK
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
