Sales and Customer Success Coordinator
Sales and Customer Success Coordinator
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$ 65000 - 75000
1 Vacancy
Job Description
ABOUT GREATSCHOOLS
GreatSchools is the leading national nonprofit helping parents unlock educational opportunities for their children. Our platform reaches half of all families in the U.S. with schoolage childrenincluding educators policymakers and researchersby providing trusted education data and insights. We are a small mission driven team that values collaboration learning and innovation.
SUMMARY
GreatSchools is seeking a proactive and detailoriented Sales & Customer Success Coordinator to support our growing data licensing program. This crossfunctional role supports both new business development and customer satisfaction by ensuring smooth efficient and professional experiences throughout the sales and service lifecycle.
The ideal candidate is a strong communicator highly organized and eager to grow within a missiondriven organization. Reporting to the organizations senior sales lead this role will work closely with the Senior Manager Customer Success and the broader Operations team to support critical revenue and customer success functions.
KEY RESPONSIBILITIES
Sales Support
Under the direction of the organizations senior sales lead this position will:
- Conduct initial discovery and followup meetings with prospective customers via email phone or video conference.
- Help drive deal progression from discovery through the contract stage including generating quotes and proposals.
- Develop and maintain a deep understanding of GreatSchools data products and value proposition to effectively engage with prospects and internal teams.
- Build knowledge of the GreatSchools customer base and their industries to position GreatSchools offerings effectively.
- Explain basic data licensing terms usage rights and pricing structures clearly to potential customers.
- Follow up with prospects to ensure timely professional communication and maintain engagement.
- Qualify inbound leads and assist with outreach campaigns and lead generation efforts.
- Collaborate with internal teams (data product operations) to address customer questions during the sales process.
- Accurately manage and update CRM records (HubSpot) to support sales tracking and reporting.
- Perform other duties as assigned.
Customer Success Support
In collaboration with the Senior Manager Customer Success this position will:
- Serve as a first point of contact for customer inquiries delivering timely and helpful support.
- Support customer communications such as onboarding emails usage updates and periodic checkins.
- Manage customer subscriptions and account updates including billing and cancellation requests.
- Conduct compliance and attribution audits to ensure customers adhere to licensing terms.
- Partner with internal teams to enhance customer experience and improve operational workflows.
- Perform other duties as assigned.
QUALIFICATIONS
- 13 years of experience in sales support customer success or operationspreferably in a datadriven nonprofit or SaaS environment.
- Bachelors degree.
- Strong written and verbal communication skills with confidence engaging both internal and external stakeholders.
- Experience with CRM tools like HubSpot and productivity tools such as Google Workspace.
- Selfstarter who can manage multiple priorities independently in a remote work setting.
- Attention to detail and a proactive mindset for problemsolving and process improvement.
- Commitment to GreatSchools mission and values with a passion for missiondriven work.
- Eagerness to grow in a career focused on sales partnerships or customer success.
- Proven ability to work effectively in a remote distributed team. Experience working across time zones is a plus.
- Excellent organizational skills.
Preferred
- Familiarity with data licensing the U.S. education system educational content sales or enterprise account management.
- Experience conducting compliance reviews or supporting enterpriselevel customers.
- Hubspot Sales Hub Software certification and/or Hubspot Inbound Sales certification strongly preferred.
LOCATION
- Anywhere in the continental United States. Candidates residing in the Pacific Time Zone are strongly preferred.
- Travel up to 2 to 3 times annually to the San Francisco Bay Area may be required
SALARY & BENEFITS
- Base compensation for this role ranges from $65000 to $75000 (OTE $70000 to $80000) for candidates residing in the Bay Area; however salaries are dependent upon candidate location and experience.
- Our wideranging benefits are some of the best youll find out there. They include:
- Comprehensive medical dental and vision benefits with range of PPO HMO HSAeligible accounts
- Retirement plan with employer match
- 15 days of vacation (up to 20 after five years of service) up to 9 days of sick leave and 12 paid holidays annually
- A paid fourweek sabbatical offered every five years so employees can rest and recharge
HOW TO APPLY
Please submit your resume and answer the required questions via the application link.
We value every application and want to ensure a fair and thoughtful hiring process. A real personnever AIwill review your submission so we encourage you to apply even if you dont meet every listed qualification.
Applications will be reviewed on a rolling basis. The target start date is as soon as possible.
GreatSchools team members are diverse in all ways. We are committed to hiring talented staff who reflect the diversity of the communities and audiences we serve and who believe in supporting all parents especially those who have been historically underserved. As a proud Equal Opportunity Employer we are committed to considering applicants regardless of race color sex age national origin religion sexual orientation gender identity and/or expression status as a veteran and basis of disability or any other federal state or local protected class.
Employment Fraud Notice: GreatSchools cautions job seekers of potential scammers attempting to impersonate our organization during the hiring process. All communications related to application submissions interviews and applicant selection are sent via our secure hiring portal BambooHR. We will never ask you for financial information or payment and do not utilize any thirdparty recruiting services. You can verify our current employees here. Data privacy and security are critically important to us so please note we are taking all available precautions to avoid fraudulent activity. Any questions or suspicious activity can be reported to
Required Experience:
IC
Employment Type
Full-Time
