Counter Sales and Warehouse Assistant
Counter Sales and Warehouse Assistant
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Job Description
Position Title: Counter Sales and Warehouse Assistant
Department: Sales & Operations
Location: Concord Ontario
Reports To: Branch Manager
Purpose of the Role
The Counter Sales and Warehouse Assistant supports the operations of the store by
managing customer sales at the counter and assisting with warehouse functions. The role ensures timely
professional service to customers while maintaining accurate inventory and efficient stock movement.
Key Responsibilities
A. Counter Sales Duties
Greet and assist walk-in customers in a courteous and professional manner.
Process sales transactions accurately using Quickbooks Online.
Provide product information availability pricing and recommendations for HVAC products.
Handle customer inquiries returns and complaints promptly and effectively.
Upsell products and promote current sales or promotions.
Build and maintain strong relationships with repeat customers /contractors.
B. Warehouse Assistance Duties
Receive inspect and verify incoming shipments of HVAC materials and equipment.
Organize and stock inventory in accordance with company standards.
Prepare and fulfill customer orders (pick pack and label items).
Assist with loading and unloading delivery trucks safely.
Maintain a clean safe and organized warehouse environment.
Conduct periodic stock counts and assist with inventory audits.
C. General Duties
Adhere to company policies safety procedures and operational guidelines.
Collaborate with team members to meet store and customer service goals.
Report discrepancies damaged goods or safety hazards to the supervisor.
Operate forklifts or other material handling equipment (if licensed/trained).
Participate in training and development activities.
Qualifications and Skills
High school diploma or equivalent; technical knowledge in HVAC is preferred.
Experience in retail sales HVAC parts supply or warehouse operations are added values.
Excellent customer service and communication skills.
Ability to lift heavy materials (up to 50 lbs) and work in warehouse conditions.
Familiarity with inventory systems Quickbooks Online software and basic computer skills.
Forklift license or willingness to train is an asset.
Ability to work independently and as part of a team.
Working Conditions
Work is performed in both retail counter and warehouse environments.
May require standing for extended periods lifting heavy items and working in varying temperatures.
Standard work hours 8:00am to 4:30pm with occasional overtime or weekend shifts.
Performance Metrics
Customer satisfaction and feedback.
Sales volume and accuracy.
Order fulfillment speed and accuracy.
Inventory accuracy and warehouse organization.
Compliance with safety and operational procedures.
Employment Type
FULL_TIME
