Customer Services Representative (Caesars New Orleans)
Customer Services Representative (Caesars New Orleans)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOIN A TEAM THAT GOES ALLIN ON YOU
Caesars New Orleans Casino & Hotel is a destination property in the heart of the city we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture blazes the trail and commits to delivering FamilyStyle Service at every turn We want you to become an integral part of our vision to create spectacular worlds that immerse inspire and connect you. Become a part of our winning team and bring your fun spirit along with you!
BENEFITS:Caesars New Orleans is proud to offer our team members a professional fun and welcoming atmosphere. Our team members also enjoy exclusive benefits such as:
- FREE Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Free Team Member Assistance Program
- Team Member Discounted Hotel Room Rates
- Fun and Free Team Member Events
- Discount Program within Caesars Partner Network
- Tuition & Student Loan Debt Repayment Assistance
- 401k Matching
ABOUT THE ROLE: Customer Services Representatives supports all customer service initiatives by participating in the daytoday operations of the Casino ensuring the guests feel welcomed valued and wellinformed of products and services. This is done through consistent and proactive exceptional Guest Experience ensuring a clean and safe environment and compliance with established policies and procedures. The Customer Services Representative ensures that feedback from customers is relayed to all departments on a regular basis. The Customer Services Representative will be responsible for creating a fun and welcoming environment while celebrating guests internal and external. Must be able to work weekends and holidays (including: Thursday Friday Saturday and Sunday at nights.)
ESSENTIAL JOB FUNCTIONS:
- Spends the majority of time on the casino floor interacting with external Guests proactively welcome acknowledge and offer to help every guests with questions
- Consistently exhibits a fun upbeat and positive attitude at all times.
- Must be aware of surrounding and be able to initiate a greeting with every guest every time.
- Exhibits strong communication skills; including public speaking.
- Provides customer feedback and suggestions to department leaders on a regular basis.
- Assists in the execution of special events and particularly in managing the overall customer experience.
- Responsible for customer contact and interfacing with guest by letter person or telephone.
- Convey terms of programs and explains qualifications and requirements to prospective customers.
- Works with all departments to assist in serving customers to provide Customer Satisfaction.
- Responsible for ensuring cleanliness of the assigned zone services calls and document all customer complaints/compliments.
- Provide an outstanding example of what customer service looks like and is willing to assist a department to ensure proper customer service protocol is being followed.
- Adhere to regulatory departmental and company policies in an ethical manner.
PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:
- Must be able to maneuver to all areas of the casino including in and around pit areas.
- Must be able to bend stoop reach kneel twist and grip items when necessary.
- Must be able to stand/ walk for extended periods of time.
- Must be able to lift up to 25 pounds.
- Must be able to use a computer: Microsoft Word Excel and Power Point.
- Must be able to read write and understand English.
GAMING PERMIT:N/A
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.
Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or status as a qualified individual with a disability or protected veteran.
NOTE: By providing a mobile number you agree to receive calls/texts to your number about your application and other opportunities that may be of interest to you. You understand that where applicable messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
