Rental Coordinator
Rental Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB PROFILE
The Rental Coordinator position is responsible for providing administrative support to the Cat Rental Store with the coordination and processing of rental sales. Reporting to the Cat Rental Store Manager the position will work closely with the Rental Asset Manager assist Rental Sales Representatives with rental transactions and orders including customer contacts pricing inventory availability coordination of transportation/shipping and service requests. Rents equipment/attachments and sell accessories at the rental counter or by phone.
BASIC REQUIREMENTS
- A minimum of 3 years of relevant experience required.
- College degree (business sales construction) preferred.
- Accepts responsibility for mistakes or problems. Maintains ownership of assigned tasks. Respects Company assets.
- Must be dependable. Consistently arrives at work on time when scheduled fully ready to work.
- Understands and remembers all written and verbal instructions. Carries out instructions accurately.
- Deals with adversity in a professional manner. Works effectively with coworkers sharing credit when appropriate.
- Must demonstrate professionalism integrity adaptability and a strong customer service focus.
- Uses personal and company tools/resources effectively. Demonstrates troubleshooting aptitude by thinking through problems.
- Proficient in the use of basic Microsoft applications Lotus Notes Webbrowsers and must be able to develop functional ability in the use of proprietary software.
RESPONSIBILITIES
Candidates must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
- Reconcile electronic charge transactions.
- Answer telephone and direct calls to correct individuals or departments.
- Assist with customers when necessary.
- Develop sales proposals and/or presentations from customer inquiries.
- Maintain adequate product knowledge of equipment & Allied products.
- Research equipment parts or Allied products to meet specialized customer requirements.
- Respond to customer inquiries regarding equipment & Allies products.
- Schedule dispatch and route vehicles for the transport of equipment and Allied products.
- Support sales staff demonstration and sales agreements.
- Coordinate with shop staff regarding repair status and availability of equipment.
Safety
- Know and follow all Company and customer safety rules including maintaining a safe clean and orderly work area fully participating in Company accident prevention and safety improvement activities.
- Must have the physical ability to wear Personal Protective Equipment (PPE) including protective glasses protective gloves and protective clothing and footwear as required by the job.
Customer Satisfaction
- Respond to all customer requests in a professional and courteous timely and responsive manner.
- Maintain a clean professional personal appearance at all times meeting all Company standards for professionalism.
- Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Business
- Supports the organizations mission vision and values by exhibiting the following behaviors: honesty integrity and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
- Accepts responsibility for mistakes or problems. Maintains ownership of assigned tasks.
- Demonstrate a positive attitude and a high level of personal credibility and integrity with customers management and dealership coworkers.
- Must be dependable. Consistently arrives at work on time when scheduled fully ready to work.
- Maintain company and product confidentiality.
- Attend and participate in all meetings trainings and activities as required.
- Adhere to all Company policies and departmental procedures and rules.
- All other duties as assigned.
Work Conditions
- Maintain a clean safe working environment.
- Communicate effectively verbally and in writing.
- Must be honest reliable and dependable and display a positive attitude.
- Must be able to work well under occasional pressure or within work standards and deadlines.
- Must be able to work independently and/or with others in a team environment.
- Able to work standard fiveday schedule including daily overtime and occasional weekend hours as needed.
- Meet all eligibility requirements to drive Company vehicles including a current valid drivers license issued by the resident State.
Physical Requirements
- Pass preemployment background check physical exam including drug screen and meet all physical requirements for the position.
- Able to lift 2075 pounds occasionally.
Stowers Machinery is fortunate to have served East Tennessee since Tennessee is a great place to live to work and to raise a family. Stowers is fortunate to represent Caterpillar the worlds leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customers expectations.
Required Experience:
IC
Employment Type
Full-Time
